Senior Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As Senior Facilities Manager for 121 Castlereagh Street within our PAM NSW Cbus Property portfolio, you will be the operational backbone of a premium commercial asset, ensuring that every aspect of facilities, contracts, and client service runs smoothly and safely. You will act as the primary off-site point of contact for facilities and building management matters, building strong relationships with the client, tenants, and contractor teams while keeping financial performance, compliance, and risk management firmly on track. At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and this role gives you the platform to do exactly that: translating strategy into day-to-day excellence across every corner of the asset you manage.

An overview of the role:

• Act as the key off-site contact for facilities and building management, ensuring client expectations are understood and consistently met.
• Attend monthly and quarterly client meetings, client initiative events, and internal property performance reviews, providing timely and accurate reporting.
• Manage end-to-end contractor relationships, including KPI reviews, meeting minutes, tender processes, and re-procurement when contracts expire.
• Oversee vendor procurement to ensure services are delivered on time, within budget, and in line with JLL best practice and client guidelines.
• Process invoices efficiently and in accordance with JLL financial controls, while monitoring budgets and providing commentary on variances.
• Contribute to the preparation of Annual Operating and Capital Expenditure Budgets alongside the broader management team.
• Maintain a safe working environment by ensuring statutory compliance on fire, health, and safety standards, including currency of inductions, CM3 registration, and SWMS documentation.
• Conduct routine site inspections, manage the Permit to Work program, and provide 24/7 emergency support and site attendance when required.
• Support tenant retention and lease administration by liaising with tenants on lease-related matters and maintaining accurate property and tenant registers.

Sounds like you? This is what we are looking for:

• Demonstrated experience in a facilities management or property operations role, ideally within commercial real estate.
• Strong understanding of contract and vendor management, including tender processes and KPI-based performance reviews.
• Working knowledge of WHS legislation and statutory compliance requirements relevant to commercial buildings.
• Proven ability to manage budgets, process invoices, and report on financial variances with accuracy.
• Excellent stakeholder management skills, with experience engaging clients, tenants, and contractors across multiple levels.
• Strong written and verbal communication skills, with the ability to produce clear, timely reports and meeting documentation.
• Availability to provide after-hours emergency support and attend site when required.
• Tertiary qualification in facilities management, property, engineering, or a related discipline is highly regarded.
• Relevant industry certifications (e.g. CM3, facilities management credentials), or a willingness to obtain them, along with exposure to risk management frameworks and leasing strategy.

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

• You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

• As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

• Location: On-site – Sydney, NSW

• If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.