Senior Facilities Manager

Senior Facilities Manager

Job Description Summary

The Senior Facilities Manager is responsible for managing an assigned portfolio of client properties and leading a team of three Facilities Managers and one Facilities Coordinator. The role provides day-to-day direction, workload oversight, coaching and development to support consistent, high-quality service delivery. Working closely with client stakeholders, landlords, service partners and internal teams, the position oversees planned and reactive maintenance, critical incidents, contractor performance, client reporting and meetings, budgets, financial administration, compliance and asset management. The role also drives practical service improvements, maintains accurate systems and documentation, and ensures contractual requirements and KPIs are achieved.

Job Description

Location: Canberra (preferred) | Sydney (secondary preference) Citizenship Requirement: Australian Citizen Security Clearance: Must be willing to undergo security clearance assessment.

Key Responsibilities

• Facilities Operations

• Manage a portfolio of client properties and ensure effective day-to-day facilities management delivery.

• Oversee reactive and planned maintenance programs, contractor performance, and service quality.

• Act as the primary escalation point for critical incidents and after-hours operational issues.

• Coordinate recovery plans and engage specialist contractors when required.

• Client & Stakeholder Management

• Build and maintain strong relationships with clients, landlords, service providers, and internal stakeholders.

• Lead client meetings and provide clear operational updates and strategic recommendations.

• Ensure timely resolution of issues and delivery against agreed service levels.

• Asset, Compliance & Risk Management

• Oversee annual property inspections and compliance activities.

• Maintain asset registers and lifecycle planning for building plant and equipment.

• Ensure contractors comply with all legislative, safety, and operational requirements.

• Support audit requirements and maintain accurate documentation and records.

• Financial Management

• Prepare annual budgets, forecasts, and maintenance expenditure plans.

• Manage invoice approvals, financial reporting, and P&L activities.

• Monitor expenditure and identify opportunities for operational efficiencies and service improvements.

• About You

To be successful in this role, you will bring:

• Minimum 5+ years' experience in Facilities Management.

• Demonstrated experience managing commercial, corporate, retail, government, or mixed property portfolios.

• Previous experience leading and developing facilities management teams.

• Strong understanding of hard FM services, building services, maintenance, compliance, and asset management.

• Excellent stakeholder engagement and client relationship management skills.

• Commercial acumen with experience in budgeting, forecasting, and financial reporting.

• Proven ability to consistently achieve KPIs and service delivery outcomes.

• Strong problem-solving skills and the ability to operate effectively in a fast-paced environment.

• Ability to work autonomously while collaborating with local and national teams.

• What's On Offer

• Leadership opportunity with a high-profile property portfolio.

• Collaborative and supportive team environment.

• Exposure to government and corporate clients.

• Career progression and professional development opportunities.

• Flexible and dynamic work environment.

• As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

• INCO: “Cushman & Wakefield”