Senior Facilities Manager

Senior Facilities Manager

About the Role

Responsible to manage a team for providing overseeing building operations and maintenance for a facility.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Client regarding all operational matters.

What You'll Do

Operation & Maintenance:

• Ensure the efficient operations of all facility systems and services by overseeing day-to-day activities.

• Plan and ensure regular site inspections are conducted to identify maintenance issues, safety hazards, and areas requiring attention.

• Oversee preventive maintenance programs and project management works, and ensure they are executed effectively.

• Manage both planned and reactive maintenance activities, minimising disruption to building operations.

• Ensure prompt response to facility-related emergencies and issues

• Oversee the maintenance of proper records for facility activities to ensure compliance and audit readiness.

• Develop strategies for facility improvements, energy efficiency, and sustainability initiatives, ensuring alignment with the organization’s goals.

• Vendor & Contract Management

• Manage relationships and performance with subcontractors or Corporation’s appointed subcontractors.

• Ensure all contracted services meet agreed the service expectations as outlined in the Contract.

• Conduct regular reviews of subcontractor performance, providing feedback to ensure continuous improvement.

• Manage subcontractor resource planning, ensuring adequate staffing and capability to meet operational needs.

• Financial Management & Reporting

• Monitor and manage facility-related expenditures, ensuring alignment with the approved budget and glide path.

• Identify and propose cost-saving opportunities for discussion with the Authority.

• Oversee the preparation of reports for various reporting platforms (e.g., monthly meetings, six-monthly management meetings, or ad-hoc meetings).

• Stakeholder Relations and Communications

• Serve as the primary point of contact for facility-related matters.

• Establish and maintain effective communication channels with stakeholders, ensuring that concerns and queries are addressed promptly.

• Provide regular updates to the Authority on facility performance and issues.

• Coordinate and ensure timely building occupant engagement sessions as required by the Corporation.

• Compliance & Safety

• Ensure daily operations comply and adhere with all relevant statutory regulations relating to health, safety, and environmental regulations.

• Oversee the implementation of safety protocols and emergency procedures.

• Manage safety inspections and audits, ensuring compliance with all safety regulations.

• Team Leadership & Development

• Provide leadership, guidance, and support to the FMC team, ensuring team alignment with contract requirements.

• Assign tasks and responsibilities, ensuring appropriate staffing levels to meet service requirements.

• Oversee the FMC core and support team’s training and development plan.

• Ensure coordination among the core team, support team, and HQ team to meet the contractual obligations.

• Regularly review resource deployment and planning to ensure optimal staffing and efficiency.

• Strategic Planning & Continuous Improvement

• Identify opportunities for process improvements and efficiency gains in daily operations.

• Propose and implement solutions to enhance cost efficiency, productivity and sustainability.

• Collect and analyse feedback from stakeholders, tenants, and internal teams to identify areas for improvement.

• Conduct breakdown analysis on operational issues, identifying root causes and implementing corrective actions to prevent recurrence.

• Analyse facility performance metrics, propose improvements, and track the effectiveness of implemented changes.

• Incident & Emergency Management

• Oversee incident reporting and ensure timely updates during incident management.

• Coordinate with vendors, stakeholders, and relevant authorities to manage incidents and ensure resolution in line with the Corporation’s agreed workflows.

What You'll Need:

• EDUCATION and QUALIFICATIONS
• Minimum Degree in Built Environment / Facilities Management / Engineering or relevant discipline.
• Preferably with CFME Tier 2 accreditation
• A strong team player with proven people management skills; demonstrates high professional integrity by maintaining an objective, neutral, and collaborative approach to all workplace interactions and decision-making
• Strong financial knowledge.
• Strong knowledge of M&E systems and general building maintenance.
• A collaborative leader who demonstrates integrity by remaining impartial and focused on operational outcomes in all team and client interactions.
• Strong AI, Analytical skills; computer literacy with proficiency in Microsoft Office (e.g Excel / PowerPoint / Word)
• Strong clients focus with a passion for delivering excellent customer service with strong attention to details.
• Results-oriented with strong attention to detail and accuracy.
• Excellent time management and organisational skills, with the ability to manage multiple priorities
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• Serves as key Representative for sustainability initiatives and exercises.
• Good to have with experience in office security, and workplace occupational management

EXPERIENCE

• At least 10-12 years of relevant working experience with a proven management / supervisory background.

• COMMUNICATION SKILLS

• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

• REASONING ABILITY

• Ability to comprehend, analyse, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.

• Why CBRE

• When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

• Applicant AI Use Disclosure

• We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

• About CBRE Group, Inc. CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

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