About this role
Senior Executive Assistant - US Consumer & Digital Tech
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The U.S. Consumer and Digital Technology organization brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. USCDT is a large, global organization with over 1,900 colleagues.
The Senior Executive Assistant will support the Executive Vice President of US Consumer and Digital Technology and play a critical role in enabling the effectiveness of this newly formed organization. This is a highly visible position requiring strong judgment, discretion, and the ability to operate seamlessly across senior stakeholders within Enterprise Technology Services (ETS) and the broader enterprise.The role operates in a fast-paced, evolving environment and requires a proactive, resourceful approach to managing complex priorities, coordinating across teams, and ensuring the smooth execution of day-to-day operations. Success will depend on the ability to build strong relationships, navigate a large and dynamic organization, and anticipate needs ahead of time.
Responsibilities
- What Success Looks LikeThe EVP’s calendar and operating rhythm run smoothly even during periods of intense change—meetings are well-sequenced, time is protected, and key stakeholder interactions are handled with professionalism and discretion. The broader leadership organization experiences the EA as a trusted “control tower”—someone who reliably connects dots, anticipates needs, and removes friction from day-to-day execution.Travel, expenses, approvals, and administrative processes are executed accurately and consistently in line with policy and budget expectationsExecutive & Leadership Enablement (EVP Office)Own and optimize the EVP’s complex calendar with a high level of tact, influence, and integrity, including scheduling across multiple time zones and shifting priorities. Proactively manage time and attention: anticipate conflicts, build buffers, and partner with the Director Assistant to ensure the EVP is prepared for hi