About this role
About the Role Senior Engineer II – Technical Support will lead early engagement and field readiness for new product introductions, ensuring successful deployment of ASM tools at customer sites. Acting as a critical bridge between engineering, factory, and field teams, you will own installation, startup, knowledge transfer, and escalation support for new tools, including first-of-a-kind and first-in-region implementations.
What You'll Do
- Work with a safety-first mentality and engage early in the demo lab alongside Global Product Support
- Support and learn from initial tool builds at manufacturing facilities and ensure readiness for customer shipment
- Partner with GPS and Field teams to install and bring up tools at customer sites
- Verify tool setup, startup, and operational performance meet specifications
- Train local Field Service Engineers and ensure full operational readiness
- Confirm local teams are fully qualified to independently support the tool
- Support regional escalations during NPI and drive rapid resolution
- Travel domestically and internationally as required (typically 50% minimum, including extended travel)
What We're Looking For
- Bachelor’s degree in a technical field (Engineering, Chemistry, Computer Science) or equivalent technical training OR Associate’s degree with 6+ years of in-fab experience
- 3+ years of experience at ASM or directly related experience
- 5+ years of experience in the electronic or semiconductor industry preferred
- Experience supporting tool installation, qualification, and ramp in semiconductor fabs
- Knowledge of structured troubleshooting (hypothesis-based problem solving)
- Familiarity with escalation management and field support models
Nice to Have
- Experience with ASM platforms
- Ability to handle customer situations, develop action plans, and drive resolution with ASM and customers
- Strong team collaboration skills with the ability to work independently and lead meetings
- Structured, logic-based troubleshooting skills with the ability to coach others
- Ability to operate effectively in a fast-paced, multifunctional environment independently
- Strong multitasking and organizational capabilities
- Advanced electrical, mechanical, and overall system knowledge
- Proficiency with Microsoft Word, Excel, SharePoint, and familiarity with SAP
- Excellent communication skills—clear, concise, and effective with peers, management, and customers
- Strong leadership qualities with the ability to mentor and develop others
- Acts as a role model while fostering strong internal and customer relationships
Compensation & Benefits
- Salary range not disclosed
- Benefits and perks not specified