About this role
About the Role Senior Field Service Engineer at ASM will install, qualify, startup, maintain, and troubleshoot ASM's advanced semiconductor capital equipment in customer fabrication facilities. The role combines hands-on technical work with leadership, driving complex issue resolution and delivering exceptional customer support to maximize equipment performance and minimize downtime. What You'll Do
- Perform installation, qualification, startup, checkout, and decommissioning of ASM's complex semiconductor capital equipment.
- Execute preventative maintenance, corrective maintenance, upgrades, and repairs on ASM semiconductor systems.
- Troubleshoot complex electrical, electronic, mechanical, software, vacuum, gas delivery, RF plasma, robotics, and microprocessor-controlled systems.
- Conduct advanced diagnostic procedures to isolate equipment issues and develop effective corrective action plans.
- Implement engineering changes, field modifications, and equipment upgrades as released through Engineering Change Orders (ECOs).
- Respond to customer equipment issues and provide timely, accurate, and high-quality technical solutions.
- Collaborate with ASM technical support, engineering teams, and customers to resolve complex equipment performance issues.
- Maintain detailed service documentation, maintenance records, parts usage records, and management reports.
- Prepare and communicate daily status updates, pass-down reports, and issue escalations.
- Share lessons learned, troubleshooting findings, and technical resolutions with internal stakeholders.
- Serve as a technical resource and mentor to less experienced engineers and technicians.
- Ensure customer satisfaction through professional service delivery and proactive communication.
- Follow ASM safety procedures and exercise stop-work authority when unsafe conditions exist.
- Work in semiconductor cleanroom environments while adhering to required PPE What We're Looking For
- Proven experience in field service of semiconductor capital equipment or equivalent.
- Ability to install, qualify, startup, checkout, and decommission ASM equipment.
- Strong troubleshooting across electrical, electronic, mechanical, software, vacuum, gas delivery, RF plasma, robotics, and microprocessor-controlled systems.
- Excellent diagnostic skills and ability to develop corrective actions.
- Experience implementing ECOs and equipment upgrades.
- Strong collaboration with customers and internal teams; ability to communicate clearly.
- Experience maintaining detailed service documentation and management reports.
- Ability to mentor less experienced engineers and technicians.
- Willingness to work in customer facilities and cleanroom environments; adherence to safety procedures and PPE. Nice to Have
- Experience with Engineering Change Orders (ECOs) and field modifications beyond routine maintenance.
- Leadership or mentoring experience in a field service context.
- Experience with pass-down reporting and KPI metrics. Compensation & Benefits
- Not specified in posting.