About this role
About the Role As a Senior Field Service Engineer at ASM, you will install, maintain, and troubleshoot ASM's advanced semiconductor capital equipment at customer facilities. You will serve as a technical leader, driving complex issue resolution and developing advanced troubleshooting skills in a fast-paced, customer-focused environment. What You'll Do
- Perform installation, qualification, startup, checkout, and decommissioning of ASM's complex semiconductor capital equipment.
- Execute preventative maintenance, corrective maintenance, upgrades, and repairs on ASM semiconductor systems.
- Troubleshoot complex electrical, electronic, mechanical, software, vacuum, gas delivery, RF plasma, robotics, and microprocessor-controlled systems.
- Conduct advanced diagnostic procedures to isolate equipment issues and develop effective corrective action plans.
- Implement engineering changes, field modifications, and equipment upgrades as released through Engineering Change Orders (ECOs).
- Respond to customer equipment issues and provide timely, accurate, and high-quality technical solutions.
- Collaborate with ASM technical support, engineering teams, and customers to resolve complex equipment performance issues.
- Maintain detailed service documentation, maintenance records, parts usage records, and management reports.
- Prepare and communicate daily status updates, pass-down reports, and issue escalations.
- Share lessons learned, troubleshooting findings, and technical resolutions with internal stakeholders.
- Serve as a technical resource and mentor to less experienced engineers and technicians.
- Ensure customer satisfaction through professional service delivery and proactive communication.
- Follow ASM safety procedures and exercise stop-work authority when unsafe conditions are encountered.
- Travel to customer sites to install and service equipment (travel expected in the 50-75% range).