About this role
ASM, a global semiconductor equipment company with over 4,500 employees representing 70 nationalities, is hiring a Senior Engineer I, Total Product Support (Epi) based in Hwaseong, South Korea. This is a full-time, mid-senior level role requiring a Bachelor's degree and up to 25% travel.
As the system-level technical expert for ASM's next-generation Epitaxy (Epi) products, you will support new product introductions, customer evaluations, and high-volume manufacturing (HVM) deployments, working closely with global engineering teams and key customers to drive equipment performance, maximize uptime, and ensure successful product adoption from development through production qualification.
- Act as the system-level expert for new Epi products, supporting evaluations, installations and HVM readiness
- Collaborate with Hardware, Electrical, Controls, Process and Software Engineering teams to improve product performance based on field feedback
- Lead critical field issue investigations, identifying root causes and implementing corrective actions
- Own first-in-fab (Alpha/Beta) customer deployments, driving fab readiness, installation, start-up and production qualification
- Monitor tool performance and uptime, serving as the primary technical interface between customers and ASM
- Develop service documentation, maintenance procedures and best-known methods
- Define spare parts strategies for new product introductions
- Travel to customer sites globally to support evaluations, installations and escalations
Requirements: Bachelor's degree in Engineering or a related technical discipline; minimum 7 years of experience in the semiconductor equipment industry; strong experience supporting Epitaxy (Epi) process equipment in a customer-facing role; solid understanding of semiconductor manufacturing processes; fluent Korean and business-level English. Experience with ASM Epitaxy products, ALD/CVD/Etch equipment, or supporting major semiconductor manufacturers (Samsung, SK hynix, TSMC, Micron) is a plus.