About this role
About the Role The Key Account Technology Engineer is ASM product expert who coordinates the introduction of new products, product improvements, and non-conformances/escalations with customers, leading projects and programs to manage technical account activities in the assigned region. What You'll Do
- Drive NPI & evaluations by leading projects including hands-on work at the customer site, implementing BU developed BKMs or CIPs at the customer, and executing necessary actions and modifications.
- Provide answers to customers by identifying problems, researching answers, and guiding them through corrective steps to resolve high-value issues at customer sites.
- Understand customer timelines for film development and roadmaps for current and future technology nodes, and share timelines with product management, business development, and R&D.
- Identify technical inflection points and work with R&D to ensure customer requirements and learnings are incorporated into product development.
- Be responsible for the performance of ASM equipment at the customer; customer specifications that are non-ASM standard are signed by the KAT.
- Recognize early non-conformance of our product and take corrective actions, including data analysis and involvement of hardware and process experts.
- Address escalations efficiently for NPI and installed base.
- Support process team in demo lab execution of customer-specific DOEs and processes.
- Own execution of customer demos for new processes and NPIs. What We're Looking For
- Masters in chemical engineering, electrical engineering, physics, or material science.
- 5-10 years in the semiconductor wafer processing or capital equipment industry with experience in process engineering and/or technical marketing. Direct experience with silicon wafer processing preferred.
- Strong problem-solving skills and ability to collaborate with key stakeholders and customers.
- Demonstrated ability to work cross-functionally with R&D, product management, and field teams.