About this role
Job title: Senior Engineer I & II, Field Service
About the Role Senior Engineer I & II, Field Service will join ASM at a customer site in Chandler, AZ to support advanced semiconductor equipment and ensure stable, high‑performance fabrication environments. Domestic and international travel of at least 25% is required.
What You'll Do Senior Engineer I, Field Service:
- Install, maintain, and repair ASM equipment with minimal supervision
- Lead troubleshooting of tool or process issues using structured diagnostic methods
- Perform root‑cause analysis and recommend data‑driven corrective actions
- Review tool‑performance data, identify trends, risks, or opportunities
- Provide technical guidance and on‑the‑job coaching to less‑experienced engineers
- Document service activities and update procedures and best practices
- Communicate solutions and progress clearly with customer engineers; participate in escalations with cross‑functional ASM teams
Senior Engineer II, Field Service:
- Serve as the senior technical lead for installation, performance optimization, and recovery
- Diagnose and resolve highly complex, multi‑factor tool and process issues with limited guidance
- Lead advanced root‑cause analysis and drive long‑term corrective‑action plans
- Own the customer‑technical relationship and manage escalations end‑to‑end
- Guide, mentor, and develop engineers on site; support beta tools or early deployments
- Provide field insights to R&D, product, and design teams
What sets both apart:
- Strong communication, mentorship, and ability to work autonomously in fast‑paced fab environments
- Willingness to travel domestically and internationally
What We're Looking For Senior Engineer I, Field Service:
- Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 6+ years of experience, or Master’s with 4+ or PhD with 0+ years
- Semiconductor field service or capital‑equipment experience
- Ability to interpret electronic and electromechanical schematics
- Experience with structured troubleshooting methodologies
- Knowledge of cleanroom and semiconductor safety protocols
- Strong written and verbal communication; able to work independently and collaboratively
- Willingness to travel at least 25%
- Proficiency in MS Office
Senior Engineer II, Field Service:
- Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 8+ years, or Master’s 6+ or PhD 4+ years
- Semiconductor field service experience with demonstrated technical leadership
- Advanced knowledge of tool architecture, control algorithms, and multi‑factor troubleshooting
- Experience driving structured root‑cause analysis and long‑term corrective‑action plans
- Proven ability to lead escalations and manage customer‑technical relationships
- Strong communication and mentorship capabilities
- Ability to work autonomously while guiding and developing other engineers
- Willingness to travel domestically and internationally
- Proficiency in MS Office
Nice to Have Senior Engineer I, Field Service:
- Experience supporting beta tools or early‑option equipment
- Knowledge of wafer‑fab operations, robotics, vacuum systems, plasma, RF, or gas handling
- Experience writing or updating procedures or technical documentation
- Strong customer‑service approach and organizational skills
- Familiarity with structured problem‑solving methods
Senior Engineer II, Field Service:
- Demonstrated leadership in complex troubleshooting programs or technical initiatives
- Experience owning customer‑technical relationships and long‑term partnership building
- Hands‑on experience with fab robotics, vacuum systems, plasma, RF or gas‑delivery systems
- Experience providing structured feedback to engineering or product teams
- Proven ability to mentor and develop field engineers
Compensation & Benefits
- Salary and benefits are not disclosed in the posting.