Senior Engineer I & II, Field Service

Job title: Senior Engineer I & II, Field Service

About the Role Join ASM's Global Sales, Services & Spares IQ and Sustaining teams as a Senior Field Service Engineer (I or II) at a customer site in North Valley, AZ. You’ll lead complex troubleshooting, mentor engineers, and help customers maintain stable, high‑performance fabrication environments, directly impacting tool reliability and customer satisfaction.

What You'll Do

• Senior Engineer I, Field Service

• Install, maintain, and repair ASM semiconductor equipment with minimal supervision

• Lead troubleshooting of complex tool or process issues using structured diagnostic methods

• Perform root‑cause analysis and implement targeted, data‑driven corrective actions

• Review tool‑performance data to identify trends, risks, or improvement opportunities

• Provide technical guidance and on‑the‑job coaching to less‑experienced engineers

• Document service activities and support updates to procedures and best practices

• Communicate solutions, progress, and expectations clearly with customer engineers

• Participate in escalations alongside cross‑functional ASM engineering teams

• Senior Engineer II, Field Service

• Serve as the senior technical lead for equipment installation, performance optimization, and recovery

• Diagnose and resolve highly complex, multi‑factor tool and process issues with limited guidance

• Lead advanced root‑cause analysis and drive long‑term corrective‑action plans that influence global engineering improvements

• Own the customer‑technical relationship: build trust, anticipate operational needs, and act as ASM’s senior technical representative onsite

• Manage escalations end‑to‑end, aligning expectations, coordinating cross‑functional teams, and communicating clear action plans

• Guide, mentor, and develop engineers through hands‑on instruction, structured training, and knowledge‑sharing

• Champion best practices and contribute to procedure development, improvements, and field‑wide learning

• Provide detailed field insights to R&D, product, and design teams, including support for beta tools or early‑option deployments

What We're Looking For

• Senior Engineer I, Field Service

• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 6+ years of experience, OR a Master’s degree with 4+ years of experience OR PhD degree with 0+ years of experience

• Experience of semiconductor field service or capital equipment experience

• Ability to interpret electronic and electromechanical schematics

• Experience with structured troubleshooting methodologies

• Knowledge of cleanroom and semiconductor safety protocols

• Strong written and verbal communication skills

• Ability to work independently and collaboratively in fast‑paced fab environments

• Willingness to travel domestically and internationally as needed for the role

• Proficiency in MS Office

• Senior Engineer II, Field Service

• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 8+ years of experience, OR a Master’s degree with 6+ years or PhD degree with 4+ years of experience

• Experience in semiconductor field service with demonstrated technical leadership

• Advanced knowledge of tool architecture, control algorithms, and multi‑factor troubleshooting

• Experience driving structured root‑cause analysis and long‑term corrective‑action plans

• Proven ability to lead escalations and manage customer‑technical relationships

• Strong communication and mentorship capabilities

• Ability to work autonomously while guiding and developing other engineers

• Willingness to travel domestically and internationally as needed for the role

• Proficiency in MS Office

Nice to Have

• Senior Engineer I, Field Service

• Experience supporting beta tools or early‑option equipment

• Knowledge of wafer‑fab operations, robotics, vacuum systems, plasma, RF, or gas handling

• Experience writing or updating procedures or technical documentation

• Strong customer‑service approach and organizational skills

• Senior Engineer II, Field Service

• Demonstrated leadership in complex troubleshooting programs or technical initiatives

• Experience owning customer‑technical relationships, including expectations and long‑term partnership building

• Strong capability in mentoring and developing field engineers

• Hands‑on expertise with fab robotics, vacuum systems, plasma, RF, or gas‑delivery systems

• Experience providing structured feedback to engineering or product teams

• Experience evaluating or supporting beta‑stage or early‑option tools

Compensation & Benefits

• Salary and benefits not disclosed.