About this role
About the Role Senior Engineer I, Field Service – mid-senior level, based in Shenzhen, China. ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be part of a team providing support and troubleshooting at client sites and driving uptime and process improvements on ASM’s toolsets. What You'll Do
- Maintain tool uptime and ensure installation and support of hardware issues.
- Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
- Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
- Ensure communication vehicles, e.g. telephone, email, and presentations, etc. are able to facilitate efficient and consistent customer follow-up.
- Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
- Drive and manage new product installs and subsequent hardware development.
- Projects manage new evaluations and ensure the success of the project.
- Additional assigned tasks when necessary.
- Business travel is required when necessary. What We're Looking For
- Bachelor’s degree in Engineering.
- Proven success in building collaborative partnerships with customers and internal stakeholders.
- Ability to work in a team environment with tight deadlines and multiple priorities.
- English language fluency is required as you will be working with international clients and customers.