About this role
About the Role ASM is recruiting for a Field Service Engineer within our CVD/EPI/PEALD/Furnace business function. You will be part of a team providing support and troubleshooting at client sites, helping to maintain tool uptime and enable efficient customer outcomes. What You'll Do
- Maintain tool uptime and ensure installation and support of hardware issues.
- Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
- Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
- Ensure communication vehicles (telephone, email, and presentations) are able to facilitate efficient and consistent customer follow-up.
- Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
- Drive and manage new product installs and subsequent hardware development.
- Projects manage new evaluations and ensure the success of the project.
- Additional assigned tasks when necessary.
- Business travel is required when necessary. What We're Looking For
- Bachelor’s degree in Engineering discipline.
- Proven success in building collaborative partnerships with customers and internal stakeholders.
- Ability to work in a team environment with tight deadlines and multiple priorities.
- English language fluency is required as you will be working with international clients and customers. Compensation & Benefits
- Salary information not disclosed in the posting.
- Benefits and perks are not specified in the posting.