About this role
About the Role Senior Engineer I, Field Service will provide on-site support and troubleshooting for ASM’s CVD/EPI/PEALD/Furnace tools at customer sites, ensuring tool uptime and successful installations. This role will help develop and improve processes run on customer toolsets and strengthen long-term customer relationships. What You'll Do
- Maintain tool uptime and ensure successful installation and resolution of hardware issues at customer sites.
- Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
- Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
- Ensure communication vehicles (telephone, email, presentations) are able to facilitate efficient and consistent customer follow-up.
- Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
- Drive and manage new product installs and subsequent hardware development.
- Project manage new evaluations and ensure the success of the project.
- Additional assigned tasks when necessary.
- Business travel is required when necessary. What We're Looking For
- Bachelor’s degree in Engineering.
- Proven success in building collaborative partnerships with customers and internal stakeholders.
- Ability to work in a team environment with tight deadlines and multiple priorities.
- English language fluency is required. Nice to Have Compensation & Benefits
- Not disclosed in the posting.