Senior Engineer, Field Service

About the Role Senior Field Service Engineer at ASM will contribute to a broader scope of field service and process improvement in Taiwan. The role requires independence, collaboration, and the ability to manage complex problems, with travel 25-50% and on-call shift requirements. What You'll Do

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationships and solutions.
• Develop action plans for problem resolution and present to internal and external customers.
• Ensure communication channels via phone, email, and presentations to facilitate efficient and consistent customer follow-up.
• Develop improvements for processes, hardware and software for continuous improvement of ASM equipment and business operations.
• Coach/mentor lower level FSEs to higher level skill sets.
• Project manage new evaluations and present to client; responsible for ensuring project success.
• Lead new site start-up and planning/risk assessment for readiness/execution to achieve customer recognition and satisfaction.
• Define project scope and resource planning with BU; escalate resource gaps to Manager.
• Able to work independently on highly complex problems while meeting timelines, objectives and goals.
• Support CS EE/Sales/BU as one team to enable successful site-based operation/service. What We're Looking For
• Bachelor’s degree or above in an engineering discipline.
• 6+ years of technical experience with a deep business perspective.
• Ability to work in a team environment with tight deadlines and multiple priorities.
• Willingness to travel domestically and internationally (approx. 25-50%).
• Valid driver’s license.
• Capacity to work completely independently on highly complex problems and to communicate effectively (phone, email, presentations).
• Shift work and on-call availability may be required. Compensation & Benefits
• Salary: not specified; actual grade determined by skill set and experience.
• Travel requirement: 25%-50% domestically/internationally.
• Shift work/on-call as required.
• Location: Hsinchu, Taiwan.
• Benefits: not specified in posting.