About this role
About the Role ASM is seeking a Senior Field Service Engineer to provide on-site service and process support in Taiwan (Taoyuan/Taipei). This mid-senior level role offers autonomy to solve complex problems, build long-term customer relationships, and lead site start-ups and continuous improvements. The role requires shift/on-call work, a valid driver's license, and domestic/international travel of about 25-50%. What You'll Do
- Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationships and solutions.
- Develop action plans for problem resolution and present to internal and external customers.
- Ensure communication channels, via phone, email, and presentations, are able to facilitate efficient and consistent customer follow-up.
- Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations.
- Coach / mentor lower level FSEs to higher level skill sets.
- Project manage new evaluations and present to client; you will be responsible for ensuring the success of the project.
- Lead new site start-up and planning/risk assessment for readiness/execution to achieve customer recognition and satisfaction.
- Define project scope and resource planning together with BU, escalate to Manager for resource gap.
- Capable of working completely independent of supervision on highly complex problems while meeting project/task timelines, objectives and goals.
- Support CS EE / Sales / BU as one team to success site base operation/service. What We're Looking For
- Bachelor Degree or above in an Engineering discipline.
- 6 years or above of technical experience and deep business perspective.
- Ability to work in a team environment with tight deadlines and multiple priorities.
- Shift work / On-call working mode will be required.
- Domestic and International travel of 25%–50% will be required.
- Valid driver's license is required.