About this role
Job title: Senior Engineer, Field Service
About the Role The Senior Engineer, Field Service serves as an internal escalation lead, using deep system-level expertise to resolve the most complex technical challenges across multiple ASM toolsets. You will guide root-cause analysis, prevent recurrence, and collaborate closely with engineering, design, and customer teams to enhance stability, performance, and efficiency. Your leadership strengthens our service organization and elevates field capability to support ASM’s mission of enabling the world’s most advanced semiconductor devices.
What You'll Do
- Serve as an internal escalation lead, applying deep system-level expertise to resolve the most complex technical challenges across multiple ASM toolsets.
- Guide root-cause analysis, prevent recurrence, and drive improvements to stability, performance, and efficiency.
- Collaborate closely with engineering, design, and customer teams to deliver robust service enhancements and elevate field capability.
What We're Looking For
- Experience as a field service engineer or similar role with deep system-level expertise.
- Proven ability to lead root-cause analysis and coordinate cross-functional teams (engineering, design, and customers).
- Strong leadership to strengthen the service organization and enable ongoing improvements.
- Passion for innovation and ability to operate in a fast-paced, technology-driven environment.