Senior Education Services Operations Specialist

Senior

Education

• Services Operations Specialist

• Austin, TX, United States (On-site)

• Job Description

• The Senior

Education

• Services Operations Specialist is responsible for driving the commercial growth, profitability, and market expansion of Services across the assigned region. The role owns the regional training and certification business strategy and is accountable for achieving revenue, bookings, margin, and customer engagement targets. This individual serves as the strategic leader for Services within the region, building strong partnerships with Sales, Customer Success, Distributors, Authorized Training Partners (ATPs), and key customer stakeholders. The successful candidate will identify growth opportunities, develop and execute business plans, expand market reach through channel partners, and influence customer investment in workforce development and technical training solutions. The role requires a highly motivated, results-driven individual with strong business acumen, executive presence, negotiation expertise, and a proven track record of delivering growth in challenging market conditions.

In this role, your responsibilities will:

• Commercial Leadership & Business Growth: Own and deliver regional Services revenue, bookings, margin, utilization, and growth targets. Develop and execute a multi-year regional business growth strategy aligned with corporate objectives. Drive pipeline generation and conversion activities to achieve and exceed KPIs. Identify new market opportunities, customer segments, and expansion strategies to increase training and certification adoption. Lead forecast planning, quarterly business reviews, and performance reporting for regional leadership. Proactively identify risks to target attainment and implement corrective actions to ensure business delivery.

• Strategic Sales Partnership: Build trusted relationships with regional Sales Leaders, Account Managers, Customer Success teams, and Business Unit leaders. Partner with sales teams on strategic opportunities and account planning activities to drive training attach and expansion revenue. Influence and enable sales teams to position Services as a key component of customer success and digital transformation initiatives. Participate in customer executive briefings, commercial negotiations, and strategic account reviews. Develop and present compelling business cases and value propositions to senior customer leadership teams.

• Channel & Distributor Management: Own the regional distributor strategy for Services. Develop, manage, and grow distributor relationships to increase market coverage and revenue generation. Establish performance metrics and business plans with distributors, monitoring execution and results. Conduct regular business reviews with distributors and channel partners to drive accountability and growth. Identify underperforming relationships and implement recovery or replacement strategies when required.

• Authorized Training Partner (ATP) Development: Identify, recruit, onboard, and develop ATPs across the region. Establish annual business plans and performance targets for ATPs. Monitor ATP performance against revenue, quality, utilization, and customer satisfaction KPIs. Drive ATP capability development and certification readiness to ensure consistent delivery quality. Lead contract negotiations, renewals, compliance audits, and performance reviews for ATP partners. Expand the ATP network strategically to support regional growth objectives.

• Customer & Executive Engagement: Build and maintain strong executive-level relationships with key customer stakeholders. Present training and workforce development proposals to senior leadership teams and decision-makers. Lead complex commercial discussions, contract negotiations, and enterprise training agreements. Act as the escalation point for high-impact customer issues and ensure timely resolution. Manage difficult customer situations and conflicts professionally while protecting long-term business relationships.

• Stakeholder Management & Influence: Influence cross-functional teams to support regional business objectives without direct authority. Provide regional market intelligence and customer insights to leadership, marketing, portfolio, and content teams. Collaborate with product, marketing, and sales organizations to align go-to-market activities. Represent Services in regional leadership discussions and strategic planning initiatives.

• Who you are

• You are a results-driven business leader who builds strong partnerships, identifies growth opportunities, and executes strategies that deliver measurable business outcomes. You influence stakeholders at all levels, navigate complex commercial discussions with confidence, and use sound business and financial judgment to drive sustainable growth and customer success.

For this role, you will need:

• Bachelor’s degree in any discipline
• 5+ years of experience in business development, channel management, sales, account management, or training services
• Proven track record of exceeding revenue and growth targets
• Experience managing distributors, channel partners, or indirect sales networks
• Strong executive presence with experience presenting to senior decision-makers and customer leadership teams
• Demonstrated success in negotiating complex commercial agreements and resolving business conflicts
• Experience developing strategic business plans, forecasting, and managing KPIs
• Strong financial acumen with the ability to analyze business performance and identify growth opportunities
• Willing and able to travel up to 15%
• Only U.S. Persons (U.S. citizens, lawful permanent residents, or protected individuals as defined by 22 CFR §120) may be considered

Preferred qualifications that set you apart:

• Experience within the manufacturing, energy, oil and gas, automotive, biotechnology, medical, scientific, digital solutions and/or heavy industrial industries

• Culture & benefits

• We recognize that for our organization to support a diverse workforce, we must focus on employee wellbeing. We know that to do your best work, you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a market-leading 401(k) and profit-sharing plan, a variety of medical insurance plans, with dental and vision coverage, family formation benefits in addition to paid parental leave (maternal and paternal), Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, inclusive of vacation, holiday, and sick leave. Our goal is to offer a strong benefits foundation while allowing employees the flexibility to choose options that best suit their needs.

• At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

• This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

• Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

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• About Us

• WHY EMERSON

• Our Commitment to Our People

• At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

• We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large.