Senior Dynamics365 Engineer

About the Role We are seeking a Senior Dynamics365 Engineer to lead design, customization and optimization of the CRM platform, ensuring robust integration and scalable data analytics aligned with strategic objectives. The role focuses on driving customer relationship excellence and identifying new opportunities within the CRM domain. What You'll Do

• Lead the design and development of complex digital solutions in the CRM Domain
• Lead the development of complex software solutions
• Provide technical guidance and mentorship to junior engineers
• Ensure architectural integrity and consistency across the software development lifecycle
• Develop and maintain software architecture documentation
• Participate in project planning and estimation activities
• Drive continuous improvement initiatives within the development team
• Act as a subject matter expert (SME) for pitches and client work
• Contribute to the vision and strategy of the team What We're Looking For
• Excellent knowledge and experience in CRM Systems: Microsoft Dynamics (backend/frontend preferred), Salesforce, HubSpot
• Ability to implement efficient, scalable, and maintainable CRM solutions
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues
• Experience in leading and managing project development in Agile or Scrum environments
• Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.)
• Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members
• Databases: Ability to query databases for customer data extraction and reporting
• Scripting & Automation: Strong programming skills in APEX, C#, .net, others
• API Integration: REST/SOAP APIs for integrating CRM with other systems
• Data Analysis & Reporting: Excel, Power BI, Tableau or others to analyze customer data and generate insights
• Customer Data Management: understanding of data segmentation, customer lifecycle, and personalization
• Troubleshooting & Debugging: ability to diagnose CRM-related technical issues and provide solutions
• Team player with organizational skills and dedication to transparency
• Note: Work visa sponsorship is not available Compensation & Benefits
• 25 vacation days
• 2 additional volunteering days to support your passion project
• 3 extra wellness days on top of vacation days plus a Mental Health First Aider and Employee Assistance program
• Health insurance (also possible for family members)
• Cutting Edge Technology & Latest IT tools
• Hybrid working: we combine flexibility with in-person collaboration, with an expectation of 1 day per week / 4 days per month in the office
• Digital nomad policy
• Focus on career development with full access to Dentsu Academy, our global online learning platform
• Team & Company events, employee discounts, referral bonuses, and more