Senior Director – Segment Head / Team Lead, Americas Hedge Fund Account Management

About the Role Senior Director – Segment Head / Team Lead for the Americas Hedge Fund Account Management team, based out of Fitch Solutions' New York office. Primary responsibility for the North American Hedge Fund client segment, focusing on retention, renewal performance, and expansion growth through a high‑performing team of account managers, while ensuring a consistent, high‑quality client experience and predictable commercial outcomes. This role requires a leader who can foster unity across matrixed partners (e.g., Customer Success, Sales Specialists, Market Development, Revenue Operations, and Solutions Architects) and build executive-level client relationships, driving disciplined account planning, forecasting, and commercial execution. What You'll Do

• Lead and scale growth of the Fitch Solutions business through a consultative, account-management–led approach anchored in strong client relationships, rigorous renewal discipline, and thoughtful expansion planning.
• Segment & Commercial Leadership: Own the North American Hedge Fund segment strategy—account coverage model, client engagement standards, retention risk management, and growth priorities; cultivate a culture of accountability aligned to the Commercial organization’s principles; translate firm-wide priorities into segment objectives, operating rhythms, and success metrics.
• Renewal Excellence & Retention Management: Be accountable for renewal outcomes across the segment, ensuring a disciplined, client-centric renewal process; set renewal cadence, governance, risk identification, action planning, and executive-level coverage; guide contract negotiations on complex or high‑risk renewals; drive multi-year renewals, price realization, and enterprise-wide relationship coverage; monitor renewal health and performance trends and intervene to unblock issues.
• Expansion & Cross-Sell Growth: Position and expand adoption of the full Fitch Solutions portfolio across the segment, including credit research, investment recommendations, fixed income data services across IG, HY, Structured Finance, and Loans; credit risk solutions for portfolio risk and counterparty exposure; industry and country macro research; sustainability insights; ensure end-to-end relationship management and effective collaboration with Customer Success, Solutions Architects, and Sales Specialists; oversee account planning and white-space identification; execute expansion strategies with measurable progress; ensure the right cross-functional expertise is deployed on key opportunities.
• People Leadership & Team Development: Provide inspirational leadership, coaching, and performance management to a team of account managers; hire, onboard, and develop talent; create repeatable playbooks for renewal management, account planning, and executive engagement; set clear performance expectations and hold direct reports accountable for retention, expansion, and client engagement quality.
• Operating Cadence, Forecasting & CRM Discipline: Ensure accurate forecasts and reporting on renewals, retention risk, and related metrics; maintain disciplined CRM processes and data integrity. What We're Looking For
• Experience leading segment-focused account management teams in financial services or asset-management contexts with a track record of improving renewal metrics and driving expansion.
• Strong client relationship and executive engagement skills across senior decision-makers.
• Ability to partner with cross-functional teams (Customer Success, Solutions Architects, Sales Specialists) to deliver coherent value messages.
• Strategic, data-driven thinker with the ability to translate market feedback into product positioning and commercial priorities.
• Demonstrated leadership capabilities to hire, coach, and develop high-performing teams.