About this role
About the Role Fitch Solutions is seeking a Senior Director to serve as Segment Head for the Americas Strategic Accounts, based in New York. This role oversees the firm’s most important global relationships across top-tier U.S. banks, broker-dealers, and asset managers, and leads a high-performing team to maximize enterprise value and multi-product growth. The segment represents Fitch Solutions’ largest, most complex, and highest-priority client base and requires executive-level partnership across global relationships. What You'll Do
- Own the Strategic Accounts segment strategy, including global account coverage, executive engagement models, and long-term client value creation plans.
- Define and implement enterprise-level account planning standards across the highest-value, most complex client relationships.
- Serve as the executive sponsor layer for key strategic accounts, ensuring senior-level access, alignment, and relationship depth across all stakeholders.
- Act as the internal voice of the segment, informing product strategy, pricing, packaging, and investment priorities based on direct market insight.
- Executive Relationship & Commercial Leadership: Build and maintain C-suite and senior executive relationships across top global financial institutions (CIO, CRO, Heads of Research, Trading, Risk, and Portfolio Management).
- Lead and support complex, multi-year, enterprise-wide commercial agreements, spanning multiple products, geographies, and business units.
- Drive strategic account governance, including executive business reviews (EBRs), sponsorship programs, and global engagement frameworks.
- Ensure Fitch Solutions is positioned as a mission-critical partner, not a point solution provider.
- Retention, Expansion & Enterprise Growth: Own Net Revenue Retention and growth across the Strategic Accounts segment, with a focus on enterprise expansion and wallet share capture.
- Oversee global account plans, ensuring clear white-space identification and coordinated execution across regions and product lines.
- Partner with Sales Specialists, Product, and Customer Success to deliver integrated, cross-functional account strategies aligned to client priorities.
- Drive adoption of the full Fitch Solutions portfolio, including credit, risk, macro, and sustainability solutions at enterprise scale.
- People Leadership & Team Development: Lead a team of senior / strategic account managers responsible for the firm’s most critical relationships.
- Set a high bar for executive engagement, commercial discipline, and strategic thinking across the team.
- Coach, develop, and retain top talent with a focus on succession planning and leadership bench strength.
- Establish best practices for strategic account management, global coordination, and enterprise selling.
- Operating Discipline, Forecasting & Execution: Ensure accurate forecasting and predictability across renewals and expansion pipeline.
- Drive excellence in CRM utilization, account planning rigor, and commercial governance.
- Lead with a data-driven approach to identify risk, prioritize opportunities, and optimize performance across the segment. What We're Looking For
- 15+ years of experience in enterprise account management, sales leadership, or strategic relationship management within financial services, data, or analytics businesses.
- Proven success managing strategic/global accounts within top-tier financial institutions (banks, broker-dealers, asset managers).
- Demonstrated ability to lead large, complex commercial relationships with multi-million-dollar contracts and global scope.
- Experience leading and scaling high-performing account management teams in complex, matrixed environments.
- Strong executive presence with ability to influence C-suite. Nice to Have
- (Not explicitly mentioned in the posting) Compensation & Benefits
- (Not explicitly mentioned in the posting)