Senior Director of Commercial Excellence

Senior Director of Commercial Excellence

Remote, United States

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Job description

Company and benefits

Job ID

344237

Date posted

10/22/2026

Application Deadline

10/27/2026

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The AGT Commercial Excellence Function is tasked with building new operating models and operationalizing new capabilities to drive productivity gains in Sales and CS across all GTM segments – LE, MM, GPS, PS, WS. As the Sr Director of Commercial Excellence, you will be responsible for driving high-impact initiatives from concept through execution. This role blends strategic thinking with hands-on project leadership, ensuring the initiatives and programs under your remit are not only well-designed but also delivered with speed, precision, and alignment across AGT and the wider organization.

The Sr Director reports to the Vice President of Commercial Excellence and plays a pivotal role in shaping and executing cross-functional initiatives and programs aligned to AGT’s three-year strategic plan. The Sr Director is expected to manage 2-3 strategic initiatives / programs concurrently, often with cross-functional and executive-level visibility.

The Main Responsibilities

The Sr Director of COMMERCIAL EXCELLENCE will be responsible for leading cross-functional initiatives that support AGT’s three-year plan and strategic objectives. Core responsibilities include, but are not limited to:

• Own the end-to-end delivery-from initial framing through execution, along with ensuring tracking, and business impact realization of new operating models, processes, and capabilities.
• Develop and apply strategic frameworks with a focus on actionable insights and results.
• Lead complex program / project management efforts, balancing strategic oversight with hands-on execution.
• Drive cross-functional collaboration to ensure strategic initiatives are aligned and effectively integrated throughout the organization. Foster a collaborative environment that encourages innovation and continuous improvement.
• Engage with stakeholders to identify challenges, recommend solutions, and manage expectations. Anticipate customer/employee needs, recognize and act on opportunities to enhance experience.
• Deliver compelling presentations and updates to executive leadership and key stakeholders.
• Oversee ongoing strategic review and continuous improvement processes to ensure continued relevance and impact.
• Building and sustaining a high-performing team of highly skilled resources.
• Mentor and support the strategic planning team, fostering a culture of innovation, analytical rigor, and strategic foresight.

What We Look For in a Candidate

• Bachelor's degree required; MBA or relevant advanced degree preferred.
• 12-15 years of experience in strategy, operations, or project leadership roles with increasing responsibility.
• Demonstrated success in leading strategic initiatives with measurable business impact.
• Outstanding analytical and problem-solving skills, able to navigate complex challenges.
• Strong executive presence and communication skills, capable of crafting and delivering persuasive narratives.
• Thrives in an organization with high operational rigor, is a self-starter, and is agile
• Highly organized, detail-oriented, and