Senior Director, Commercial Sales & Operations, Brand Outsourcing & HCP Engagement

Job title: Senior Director, Commercial Sales & Operations, Brand Outsourcing & HCP Engagement

About the Role The Senior Director, Commercial Sales & Operations, Brand Outsourcing & HCP Engagement will lead Commercial Sales Operations across a portfolio of international client accounts, ensuring effective delivery and governance. This role acts as a senior client partner to drive strategic growth and operational excellence within IQVIA's Brand Outsourcing & HCP Engagement practice.

What You'll Do

• Lead Commercial Sales Operations across a portfolio of international client accounts, ensuring effective and consistent delivery through International Project Directors and their teams.
• Serve as a senior point of contact for clients through governance meetings, performance reviews, business discussions, and escalation management.
• Build and maintain strong senior-level client relationships, positioning IQVIA as a strategic partner.
• Identify and pursue growth opportunities within existing accounts in partnership with Business Development, Global Account Directors, Finance, and delivery teams.
• Ensure project teams translate client strategies into actionable operational plans, clear deliverables, and measurable sales and activity KPIs.
• Provide clear leadership, direction, and performance expectations for International Project Directors, International Project Managers, field leaders, and supporting operational teams.
• Ensure delivery of projects in accordance with sales targets, operational milestones, financial commitments, quality standards, and compliance requirements.
• Establish and maintain governance frameworks to monitor portfolio performance, risk management, financial performance, and strategic alignment.
• Leverage performance data, CRM reporting, client feedback, and governance outputs to identify risks and drive continuous improvement.
• Ensure teams operate with strong commercial discipline, compliant ways of working, and appropriate legal and governance standards.
• Act as a strong leader, coach, and mentor to International Project Directors and senior operational leaders, fostering accountability, capability building, and succession.

What We're Looking For

• Senior leadership experience in commercial sales operations across international client accounts, preferably within life sciences or healthcare.
• Proven ability to build and maintain senior-level client relationships and position IQVIA as a strategic partner.
• Track record of delivering results through governance, performance reviews, and escalation management with clear KPIs.
• Experience collaborating with cross-functional teams (Business Development, Global Account Directors, Finance, and delivery) to identify and pursue growth opportunities.
• Demonstrated ability to translate client strategies into actionable operational plans and measurable sales/activity KPIs.
• Strong people leadership capabilities with evidence of coaching and mentoring senior operational leaders, accountability, and succession development.