Senior Director, Commercial Sales & Operations, Brand Outsourcing & HCP Engagement

About the Role Senior Director, Commercial Sales & Operations, Brand Outsourcing & HCP Engagement at IQVIA leads commercial sales operations for a portfolio of international client accounts, delivering across governance, performance reviews, and strategic partnerships. This role drives operational excellence, client relationships, and growth opportunities across multiple locations, with responsibility for aligning client strategies to actionable operational plans and KPIs.

What You'll Do

• Lead Commercial Sales Operations across a portfolio of international client accounts, ensuring effective and consistent delivery through International Project Directors and their teams.
• Serve as a senior point of contact for clients through governance meetings, performance reviews, business discussions, and escalation management.
• Build and maintain strong senior-level client relationships, positioning IQVIA as a strategic partner.
• Identify and pursue growth opportunities within existing accounts in partnership with Business Development, Global Account Directors, Finance, and delivery teams.
• Ensure project teams translate client strategies into actionable operational plans, clear deliverables, and measurable sales and activity KPIs.
• Provide clear leadership, direction, and performance expectations for International Project Directors, International Project Managers, field leaders, and supporting operational teams.
• Ensure delivery of projects in accordance with sales targets, operational milestones, financial commitments, quality standards, and compliance requirements.
• Establish and maintain governance frameworks to monitor portfolio performance, risk management, financial performance, and strategic alignment.
• Leverage performance data, CRM reporting, client feedback, and governance outputs to identify risks and drive continuous improvement.
• Ensure teams operate with strong commercial discipline, compliant ways of working, and appropriate legal and governance standards.
• Act as a strong leader, coach, and mentor to International Project Directors and senior operational leaders, fostering accountability, capability building, and succession.