Senior Director, Advancement

About the Role Loyola University Chicago is seeking a strategic, data-driven leader with a proven background working in Advancement technology and complex CRMs to support the business needs of a growing Advancement department. Reporting to the Assistant VP of Advancement Operations, this position provides leadership and direction for the team responsible for all CRM administration, data-related processes, reporting, training, and technology for the University’s Advancement division.

What You'll Do

• Manage and leverage the full capabilities of the Advancement constituent database (Kindsight ascend) and various information management and reporting technologies to support and enhance Advancement’s business operations. Optimize Advancement’s technology suite to foster data-driven decision-making; lead CRM conversion and post-launch activities; administer the implemented CRM.
• Lead, mentor, and coach three to ten direct reports and team members (Salesforce administrators/developers, Marketing Cloud specialists, report developers, data visualization analysts, business systems analysts, project managers, and trainers). Establish annual objectives, plans, and metrics; support career advancement.
• Lead business analysis and reporting: develop and publish standard reports, move toward dashboards; ensure report integrity and compliance with CASE and related standards.
• Serve as translator between end users and ITS/contracted resources; document processes; manage data audit reports and correct data errors; manage ISR ticketing queue and prioritization.
• Partner with ITS on data integrations, BI policies, software/hardware modifications; stay current on new technologies and lead implementation/rollout; ensure Kindsight ascend operations and security.
• Develop and manage the Advancement helpdesk; set policy on response times and ticket priorities; manage access/security for CRM, data warehouse, and BI reports.

What We're Looking For

• Experience with Ellucian Advance, Kindsight ascend, Salesforce, or comparable complex fundraising CRMs.
• Expertise in PL/SQL or T-SQL (Oracle, SQL Server, etc.).
• Experience developing interactive dashboards and self-service reports using Power BI and SSRS or equivalent.
• Experience managing website content using GiveCampus preferred.
• Proficiency with MS Office, especially Excel, and ability to analyze large data sets.
• Familiarity with R or Python for data analysis/manipulation preferred.
• Experience with project management software and ticketing systems preferred.
• Strong understanding of the university fundraising industry and best practices.

Nice to Have

• Knowledge of CASE reporting standards and VSE reporting metrics.

Compensation & Benefits

• Salary information is not disclosed in the job posting.