About this role

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Full-Time

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Permanent

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Digital Products, IT, Data & Analytics

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ACCOR __jobinformationwidget.freetext.

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Singapore __jobinformationwidget.freetext.

ExternalReference__

REF7107P

Senior Digital Product Manager

Region

MEA SPAC

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Video

https://www.youtube.com/watch?v=I6r3pDbh_c8

Company Description

Accor Plus, Accor's leading loyalty subscription business for over 30 years, delivers exclusive value and premium experiences to 480,000+ ALL Accor+ Explorer members across 30 countries, offering meaningful benefits and driving deeper loyalty for both members and hotel partners.

Job Description

About the Role

We’re looking for a Senior Digital Product Manager to lead the end-to-end digital product strategy for Accor Plus. You’ll drive product vision, customer experience optimisation and commercial outcomes across web, mobile and member-engagement platforms, making sure our digital products deliver personalised, seamless, high-value experiences that support Accor’s global digital transformation ambitions.

What you'll do:

Define and own the digital product roadmap for the Accor Plus member journey, from acquisition and onboarding through to engagement and retention
Align product strategy with Accor Customer, Digital and Tech’s broader transformation goals and hospitality experience standards
Identify new digital opportunities that enhance member value, loyalty and revenue
Lead discovery, research and experimentation to understand member needs across all markets, and turn those insights into personalised, frictionless digital journeys
Manage the product lifecycle: ideation, requirements, design, development, launch and optimisation
Collaborate with UX, engineering, data, tech, customer, marketing and loyalty teams
Prioritise features using data-driven frameworks (e.g. impact vs effort, OKRs)
Partner with regional Accor Plus business leaders to make sure digital products support commercial KPIs
Communicate product vision, progress and performance to senior stakeholders
Define and track product KPIs (conversion, engagement, retention, NPS, revenue contribution) and use A/B testing, analytics and customer feedback to drive continuous improvement

What you'll bring:

Proven experience in digital product management, preferably in the travel or hospitality industry
Strong understanding of user-centred design principles and methodologies
Proficiency in product management tools (e.g. JIRA, Confluence, Asana)
Experience developing prototypes using coding tools. Strong data analysis and interpretation skills
Ability to balance innovation with the stability of existing products, and to integrate legacy systems with new digital platforms
Confident communicator who can present strategy and roadmaps to executive leadership, collaborate with global teams across time zones, and translate technical concepts for non-technical stakeholders

Qualifications

Education: Bachelor’s or Master’s degree in Computer Science, Business or a related field
Experience: 8+ years of experience in Digital Product Management, User Experience, or similar
Why You'll Love Us
Hands-on role with real day-to-day impact across a global hospitality brand
Supportive, results-driven team environment
Hybrid Working with min 3 days in office
Staff discounts at our hotels worldwide
At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world's leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.
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Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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