Senior Digital Health Officer

Senior Digital Health Officer

The Digital Health Agency (DHA) is a government body dedicated to transforming healthcare delivery through the integration of cutting-edge digital technologies. Our mission is to enhance healthcare accessibility, improve patient outcomes, and ensure data security by developing and maintaining a comprehensive digital health ecosystem across Kenya.

We estab...

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Senior Digital Health Officer

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 6 years
• Location Nairobi
• Job Field ICT / Computer , Medical / Healthcare

Description

• Point of Care Services

• Disseminating policies, strategies, standards, guidelines, legislation, and regulations on point-of-care solutions;

• Conducting root cause analysis for point-of-care solutions;

• Undertaking stakeholder mapping on digital health solutions;

• Monitoring and evaluating the functionality of the system;

• Analyzing requirements for clinical support in the system;

• Monitoring and evaluating the efficiency of enhancements;

• Implementing mitigation strategies for the risk;

• Monitoring and reassessing the risks identified;

• Developing system flowcharts

• Implementing authentication mechanisms for user role;

• Defining user registration;

• Overseeing deployment of point of care solutions in pilot settings;

• Deploying point-of-care solutions for scale-up; and

• Conducting data back-up.

• Health Informatics

• Implementing indicator manuals, data standards, guidelines, and reporting formats for aggregate health information management in collaboration with national programs;

• Establishing requirements for health indicators and reporting obligations across health information systems;

• Implementing integration of aggregate health information management for seamless data transmission from point of care solutions;

• Developing geospatial data visualization analysis and integrating multiple dashboards for real-time health data monitoring;

• Implementing detailed data breakdown capabilities for granular analysis and decision-making;

• Establishing data security, privacy regulations, and comprehensive policies for data access, sharing, and retention;

• Implementing data cleaning, validation, and aggregation workflows for quality assurance;

• Collecting, aggregating data needs for analysis, and coordinating preparation of comprehensive datasets;

• Monitoring and maintaining visualization dashboards to ensure optimal performance and functionality;

• Evaluating dashboard effectiveness and overall system performance metrics;

• Measuring the effectiveness of implemented policies, strategies, and operational frameworks;

• Collecting stakeholder feedback and conducting systematic reviews to identify improvement areas;

• Reviewing existing data governance policies and guidelines to identify gaps, overlaps, and enhancement opportunities;

• Conducting periodic audits and assessments to ensure compliance and system integrity;

• Disseminating health information products and evaluating public portal effectiveness; and

• Coordinating quality assurance processes and stakeholder engagement initiatives for continuous improvement.

• Health Information Management

• Evaluating technical and operational potential constraints of the health informatics;

• Implementing data collection framework for the health informatics registries;

• Implementing data quality checks for health informatics registries;

• Implementing standards for health informatics;

• Implement key performance indicators to assess systems performance impact;

• Maintaining centralized, interoperable health informatics;

• Reviewing health informatics compliance to data protection regulations;

• Implementing risk assessment framework for health informatics;

• Conducting regular assessment of health informatics; and

• Conducting hackathons to test emerging technologies in health informatics.

• Systems Support and Maintenance

• Planning and communicating downtime routine system maintenance to minimize descriptions;

• Reviewing support desk data to identify recurring issues and recommend systems improvement;

• Tracking performance metrics (ticket resolution time, user satisfaction) to ensure quality service;

• Documenting actions taken for accountability and future reference;

• Implementing support desk policies and procedures for incident management protocols, resolution guidelines, reporting metrics and user expectations;

• Identifying types of technical issues and determine the security levels;

• Assigning roles and responsibilities as per the level and types of technical issues;

• Performing regular vulnerability assessment and penetration testing;

• Increasing monitoring efforts to detect any attempt to exploit the same or related vulnerabilities;

• Verifying that the user issue are resolved to their satisfaction; and

• Identifying recurring issues and implement long term solutions.

• Standards and Compliance

• Implementing systems for monitoring adherence to policies and standards;

• Gathering feedback through surveys, interviews and performance metrics on policy review and continuous improvement;

• Conducting analysis on identified gaps and prioritize compliance;

• Strengthening data policy and security measures;

• Identifying and documenting best practices;

• Assessing existing policies and procedures for compliance with legal requirements;

• Conducting regular audits to ensure adherence;

• Establishing or participating in health data governance committees to oversee standards implementation;

• Sharing regular updates on changes in standards, guidelines and regulations;

• Updating the ticketing system to track and resolve compliance related issues efficiently

• Tracking compliance using monitoring and compliance tools like audits, surveys and analytics dashboards; and

• Implementing a support system, help desk or advisory board for stakeholders needing clarification or assistance.

• Certification

• Implementing systems for monitoring adherence to certification framework;

• Performing on-site inspections to ensure healthcare facilities are meeting regulatory requirements;

• Evaluating digital health technologies to ensure they are complying with dha framework;

• Verifying the interoperability of healthcare systems and their integration with DHA’s health information exchange platform;

• Ensuring healthcare professionals are receiving proper training in certified digital health technologies;

• Conducting investigations into incidents related to non-compliance or regulatory breaches associated with digital health certification;

• Ensuring the quality and safety standards of healthcare services are consistently being met;

• Collecting feedback from healthcare entities to identify areas of improvements to the certification process;

• Recommending improvements to certification processes; and

• Training healthcare providers on digital health compliance and best practices.

• Capacity Building

• Providing technical assistance to collect store and analyze health care data across different platforms;

• Promoting awareness in digital health solutions especially in areas with low health digital literacy;

• Consulting with users and administrators to identify digital education and improvement opportunities;

• Incorporating feedback and refining content and delivery methods;

• Including practical exercise and demonstrations for hands on/on job training;

• Conducting peer review with experts to ensure accuracy and relevance of digital health information systems curriculum;

• Using pre and post training quizzes, surveys or interviews to evaluate knowledge improvement;

• Conducting monitoring and evaluation, impact assessment, on effectiveness of capacity building; and

• Raising awareness on digital literacy, digital health standards, digital health systems and solutions.

Requirements

• Cumulative period of six (6) years relevant work experience, three (3) of which should have been in the grade of Digital Health Officer I or in a comparable position;

• Bachelor’s degree in any of the following disciplines:- Health Information Technology, Health Records and information Science, Health Systems, Information Communication Technology, Epidemiology, Clinical Medicine, Nursing, Nutrition, or equivalent qualification from a recognized institution.

• Registered and licensed by a recognized regulatory body as applicable;

• Proficiency in computer applications; and

• Shown merit and ability as reflected in work performance and results.

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