About this role
Senior Developer SAM or HAM ServiceNow
In this role, you should expect to:
- Lead and support the implementation, configuration, and optimization of ServiceNow ITSM modules for national and international clients; Collaborate with stakeholders to analyze service delivery processes, identify improvement opportunities, and design scalable solutions; Translate business needs into technical designs, ensuring alignment with platform capabilities and best practices; Configure and customize the platform using workflows, scripts, and rules to meet client-specific requirements; Work closely with cross-functional teams, including developers, architects, and process owners, throughout the project lifecycle; Stay current with ServiceNow platform updates, ITSM trends, and ITIL evolutions, applying this knowledge to enhance solution quality; Contribute to a collaborative and agile working environment, participating in Scrum/Kanban ceremonies and promoting continuous delivery; Benefit from a dynamic and supportive environment that encourages professional growth and career development.
YOUR PROFILE Minimum of 5 years of experience managing and configuring ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, and Request Fulfillment; Deep understanding of ITIL best practices and their practical application within ServiceNow to enhance IT service delivery; Strong analytical skills to assess and optimize processes and workflows across ITSM domains; Proven ability to gather and translate business requirements from multiple stakeholders into clear and actionable technical specifications; Hands-on experience configuring workflows, business rules, and client sc