About this role
Senior Dental Receptionist
Position Summary
The Senior Dental Receptionist provides administrative and front-desk support to assigned clinical providers and the dental clinic area. Responsibilities include scheduling appointments, assisting patients, processing payments, maintaining accurate records, and performing related administrative functions.
Responsibilities
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Complete patient check-in/check-out procedures.
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Will review and discuss treatment plans with patients, posting payments and verify financial data in EPIC.
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Verify insurance eligibility and review billing and collection information in EPIC.
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Schedule patient appointments and process scheduling requests, including schedule adjustments, active requests, and referrals in EPIC.
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Provide patient reception, registration, and assist with responding to patient inquiries.
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Run and review daily scheduling reports and correct routine updates as needed.
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Enter and verify patient demographic and financial information in EPIC.
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Complete patient reimbursement insurance forms.
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Establish and maintain effective working relationships with patients, staff, students, faculty, and clinical providers.
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Perform other related administrative duties as assigned.
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Minimum Qualifications
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Two years (2) of college or completion of secretarial school or equivalent business experience plus a minimum of one (1) to two (2) years related experience.
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Preferred Qualifications
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Bachelor's degree is desirable.
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Experience handling payments and computer data entry
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Bilingual - English and Spanish skills a plus.
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Other Requirements
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Knowledge of clinic computerized scheduling/chart/billing system.
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Maintain confidentiality of protected health information and other sensitive information.
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Must abide by "Principles of Behavior."
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Must be extremely personable and possess excellent communication skills.
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Must also exhibit strong follow-through, establish and maintain effective working relationships with staff, students, and faculty, and maintain confidentiality of protected health and sensitive information.
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Equal Opportunity Employer / Disability / Veteran
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Columbia University is committed to the hiring of qualified local residents.