Senior Delivery Manager -Japanese & English Speaking

Job title: Senior Delivery Manager -Japanese & English Speaking

About the Role The Senior Enterprise Delivery Manager will guide Atlassian’s largest customers through cloud transformation, acting as a trusted strategic advisor and technical consultant to senior decision-makers. You will lead the delivery and governance of large-scale JPN Cloud migrations, partnering with cross-functional teams to navigate architecture, risk, and adoption at scale.

What You'll Do

• Lead end-to-end cloud transformation engagements by evaluating customer environments and aligning technical execution with business outcomes.
• Facilitate migration readiness assessments, interpret guardrail results, and recommend actionable remediations (e.g., SQL-based analysis, app remediations, automation deltas, workflow redesign).
• Understand and communicate the role of APIs, webhooks, and automation components in customer environments, translating them to Cloud implications and identifying refactors or replacements.
• Serve as a trusted advisor to senior leadership and other technical executives, guiding decision-making through data-backed insights.
• Govern the migration lifecycle with disciplined execution, measurable outcomes, and coordination with support & engineering teams—from discovery through UAT and go-live.
• Drive team accountability with defined milestones, transparent reporting, proactive risk management, and optimal resourcing.
• Lead all project communications, plan reviews, and steering committees to guide project direction and advocate for the team.
• Act as the escalation point for customers to accelerate resolution of critical blockers during migrations.
• Mentor peers on technical literacy and lead internal enablement efforts such as training workshops and playbooks.
• Stay ahead of industry trends and integrate insights into customer interactions, proposing innovative solutions to business challenges.

What We're Looking For

• Extensive experience in software delivery roles (e.g., Delivery Manager, DevOps Engineer, QA/Test Lead, Systems Engineer, or Support Lead).
• Proven track record leading data migrations, system integrations, or platform transformations.
• Bi-lingual in English and Japanese.
• Knowledge of APIs, automations, and integration patterns, including translation between on-prem and cloud.
• Strong understanding of the software development lifecycle (SDLC) and how process, tooling, and delivery outcomes connect.
• Ability to influence customer decision-making through delivery expertise and value discussions.
• Skilled in negotiating with senior-level decision-makers and executives.
• Demonstrated leadership, teamwork, and mentorship to enhance team learning and engagement.
• 7+ years of professional experience as a technical program/delivery manager for enterprise customers.
• Bachelor’s or advanced degree in engineering, computer science, or equivalent professional experience.

Compensation & Benefits

• This role may be eligible for benefits, bonuses, commissions, and equity.
• At Atlassian, compensation is designed to be equitable, explainable, and competitive, with base pay calibrated to skills and experience.
• Atlassian offers a wide range of perks and benefits to support you and your family, plus paid volunteer days and community engagement opportunities.