Senior Cybersecurity Solutions Engineer

Senior Cybersecurity Solutions Engineer - Remote

What You'll Do

• Serve as the technical SME across the CIS portfolio, including CIS MDR, MXDR, MDBR/MDBR+, Albert Network Monitoring, CIS Hardened Images, CIS SecureSuite, networking, and cloud security
• Provide hybrid pre-sales and post-sales engineering support, including technical discovery, solution design, demonstrations, proofs of concept, onboarding, deployment guidance, escalation management, and issue resolution through closure
• Own the technical customer onboarding experience for assigned accounts, accelerating time to value and protecting revenue recognition and customer satisfaction
• Partner directly with CIS Services Account Executives and Senior Account Executives throughout the government sales cycle, including procurement, security reviews, and technical evaluations
• Operate within the CSE/TAM operating model alongside the Technical Account Management team to ensure seamless customer experience from pre-sales through onboarding, adoption, and renewal
• Proactively engage customers and internal stakeholders through direct, real-time communication (phone, video, and possibly, in-person meetings) to accelerate resolution and build trusted relationships
• Act as a technical team lead and mentor; coaching, enabling, and upskilling solutions engineers whose experience is concentrated in CIS SecureSuite, broadening team competency across the managed security services portfolio
• Develop enablement content, runbooks, demonstration environments, and best-practice documentation that matures team capability and shortens team ramp time
• Deliver professional presentations and technical demonstrations via phone, web technologies, and live and virtual conferences, articulating the value of foundational cybersecurity as the core of all organizational initiatives
• Serve as the voice of the customer; synthesize field feedback to inform Product Management priorities and support executive decision-making, collaborating regularly with product managers, Security Operations, and Engineering
• Identify cross-sell and upgrade opportunities; assist sales through deal closure and build use case recommendations, case studies, and testimonials
• Track all account contact, opportunities, and support activity in Salesforce, ensuring reporting and communication is frequent and bi-directional
• Represent CIS in a general capacity and present at conferences or product meetings as necessary
• Other tasks and responsibilities as assigned

What You'll Need:

• Bachelor's degree in technical or business discipline
• 5+ years of sales engineering, solutions engineering, or technical account management experience in cybersecurity, with demonstrated pre-sales and post-sales responsibilities
• Deep knowledge of managed security services, including MDR, EDR/XDR/MXDR, NDR/IDS, and DNS-layer security; direct experience with CrowdStrike Falcon and/or Sophos platforms
• Strong network engineering fundamentals (TCP/IP, routing, firewalls, network sensor/IDS deployment) and working knowledge of cloud platforms (AWS, Azure, or GCP), including hardened/secured image concepts
• Understanding of U.S. SLTT government environments, procurement, and public-sector sales cycles
• Demonstrated experience mentoring, training, or technically leading other engineers
• Proactive, customer-first communication style with a proven willingness to engage by phone and drive issues to full resolution across pre-sales, onboarding, and post-sales
• Strong presentation and communication skills, both verbal and written, including technical remote demonstrations via Microsoft Teams or real-time applications
• Familiarity with Salesforce and Microsoft Office
• Ability to work independently and with the team collaboratively in a fast-paced environment
• Ability to travel as needed
• Must be authorized to work in the United States

It's a Plus if You Have:

• Experience supporting or working within U.S. SLTT agencies, nonprofits, or Multi-State and Election Infrastructure Information Sharing and Analysis Center (MS-ISAC/EI-ISAC) member organizations
• Related security and technical certifications (e.g., Security+, CISSP, GIAC, CrowdStrike CCFA/CCFH, Sophos certifications, cloud certifications)
• Experience with security operations center (SOC) workflows, incident escalation, and vulnerability management
• Experience with MS Windows (including Windows Server), Linux, VMware vSphere and Workstation, and scripting

Compensation Range:

• USD$93,300.00 - $163,200.00

We offer a competitive total rewards package at the Center for Internet Security:

• Base salary is determined on a number of factors including, but not limited to, education, experience and skills
• Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
• $500 wellness card for Health Coverage Participants
• 401(k) with 4% Company Match, vested from the first day of hire
• Flexible Spending Account (FSA) & Dependent Care Account (DCA)
• Life Insurance
• Bonding Leave
• Paid Volunteering Program
• Bonus eligibility
• Paid Time Off (PTO) inclusive of vacation, personal and sick time
• Paid Holidays
• Wellness Program
• Employee Engagement Activities
• Professional Development Opportunities
• Tuition Reimbursement
• Student Loan PayDown Program
• Employee Referral program
• Employee Assistance Program