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Senior CXM Strategist

Dentsu
Madrid Posted Oct 28, 2026
Full-time

About this role

Job Description:

Key responsibilities

  • Leads the building, development and delivery of strategic omni-channel marketing plans

  • Continually monitors current marketing trends, new technology solutions and competitive strategies – and then translates them into new marketing ideas for clients

  • Shows a strong understanding of differences in marketing to customers in different verticals and environments

  • Develops trusted, long-term relationships with key client contacts and executives

  • Ensures meaningful client value is delivered through a mix of best-practice solutions, skills, capabilities and original thinking

  • Manages team members to deliver strategy projects correctly and on-time

  • Collaborates and develops relationships with internal teams (account management, operations, creative, analytics etc.) and partner agencies to understand the feasibility of cross-channel recommendations/ plans

  • Identifies key data points and measurements to show the impact of our approach and strategy on the client’s business

  • Location:

  • Madrid

  • Brand:

  • Merkle

  • Time Type:

  • Full time

  • Contract Type:

  • Permanent

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