About this role
Job title: Senior CX Researcher
About the Role We are looking for a Senior CX Researcher who will help us better understand how users think, feel, and make decisions when interacting with our products and experiences. You will design and run remote research and experiments, analyse insights, and turn findings into recommendations that improve customer experiences, support marketing strategies, and guide product development. We’re hiring a remote candidate based in either of these locations: New Delhi, Mumbai, or Bangalore.
What You'll Do
- Designing, executing and analysing choice and UX experiments which reveal decision making processes, strategies and preferences of users, as well as users’ perceptions
- Implementing user research plans and studies to gather insights
- Turning insights into actionable recommendations that improve customer experiences, support marketing strategies, and guide product development
- Collaborating with cross-functional teams to apply findings to product and marketing initiatives
What We're Looking For
- Proven experience in designing, executing, and analyzing remote UX/customer insights studies
- Strong analytical skills with the ability to translate data into clear, actionable recommendations
- Ability to work independently in a remote setting and collaborate with cross-functional teams
- Understanding of how customer experience informs marketing strategy and product development