About this role
Job title: Senior Customer Technical Enablement and Debug Engineer
About the Role Join Intel’s IPU engineering team and play a critical role as the frontline technical interface with strategic customers. In this position, you will lead system-level debug and issue resolution for Intel’s networking IPU deployments and work directly with customers to diagnose and resolve complex HW/FW/SW issues in real-world environments. This is a highly visible role combining deep technical expertise with customer engagement, where your work directly impacts product success.
What You'll Do
- Lead system-level debug and issue resolution for Intel’s networking IPU deployments.
- Serve as the frontline technical interface with strategic customers, diagnosing and resolving complex HW/FW/SW issues in real-world environments.
- Collaborate with cross-functional teams to drive product quality and customer satisfaction.
What We're Looking For
- Deep technical expertise with HW/FW/SW and experience debugging complex systems.
- Proven ability to engage with customers and communicate technical concepts clearly.
- Experience working on networking IPU deployments or similar high-performance hardware/software platforms.
- Strong problem-solving skills and willingness to work in a customer-facing role.