About this role
About the company
Our client is a fast-growing software company.
The role
Raydar is recruiting for this role on behalf of our client. Act as the first dedicated customer success hire, owning the post-sale relationship with business accounts from trial conversion through renewal. The work is hands-on and customer-facing, with a large share of time on calls, and includes relaying customer feedback to product and leadership while shaping a new function from the ground up.
What you'll do
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Manage a portfolio of business accounts across onboarding, adoption, renewals and expansion.
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Spend a substantial part of each week on customer calls covering discovery, use case alignment and adoption.
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Pass along bugs, feature requests and customer feedback to product and company leadership.
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Lead conversations that convert proof-of-concept trials into paid contracts, working alongside technical colleagues.
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Match customer business objectives to platform capabilities through creative problem-solving.
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Help build the customer success function and its processes from scratch.
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Requirements
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What we're looking for
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5 to 7 years of experience in customer success or a similar customer-facing role.
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A track record in young, fast-moving companies where processes are still being defined.
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Comfort with ambiguity and a willingness to get deep into customer details.
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Based in San Francisco or Atlanta, or willing to relocate to one of them.
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Bonus points
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Experience at a company with both self-serve and enterprise sales motions.
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Former founders are welcome.
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Benefits
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Compensation and benefits
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Base salary: USD 130,000 to 160,000 per year
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Health, dental and vision coverage
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Retirement plan
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Flexible time off
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Location and work model
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San Francisco, CA, United States
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Hybrid, 3 days per week in the office
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Full-time