About this role
About the company
Our client is a fast-growing software company.
The role
Raydar is recruiting for this role on behalf of our client. Lead a portfolio of strategic client relationships after sale, from launch through renewal and growth. Act as a trusted advisor to client leadership while channeling customer insight to internal product and delivery colleagues. Also shape the repeatable methods that help the function mature.
What you'll do
-
Manage a book of complex accounts across several customer segments, from launch through renewal and expansion.
-
Act as a trusted advisor to senior client stakeholders throughout the customer lifecycle.
-
Oversee onboarding and training for newly launched customers, partnering with technical implementation colleagues.
-
Drive net revenue retention goals by reinforcing value, spotting upsell opportunities and addressing churn risk early.
-
Handle frontline support, including tickets, escalations and customer recovery.
-
Relay customer feedback to product, engineering, sales and solutions colleagues to inform the roadmap.
-
Create reusable guides, workflows and internal documentation for the team.
-
Coach newer colleagues and set working standards as the group expands.
-
Run business reviews and on-site client visits, and represent the company at industry events.
-
Requirements
-
What we're looking for
-
5 to 10 years in client-facing roles after the sale, such as account management, consulting or implementation.
-
A record of keeping large, multi-stakeholder clients engaged, renewing and growing.
-
Ability to explain technical product capabilities in plain language for business audiences.
-
Comfort using AI tools in everyday work.
-
Experience drafting team playbooks and coaching junior staff.
-
Background in a young, fast-scaling technology business.
-
A strategic, builder mindset.
-
Ability to work hybrid in the listed locations and travel up to 25% for business.
-
Benefits
-
Compensation and benefits
-
Base salary: USD 155,000 to 190,000 per year
-
Equity
-
Health, dental and vision coverage
-
Retirement plan
-
Unlimited paid time off
-
Professional development budget
-
Commuter benefits
-
Location and work model
-
San Francisco, CA, United States (strong preference) or New York, NY, United States
-
Hybrid
-
Full-time