About this role
For our client, a leading global technology company, we are looking for a Senior Customer Success Manager to join its Customer Success organization.
In this role, you will manage a portfolio of large enterprise customers and help them achieve strong adoption, business value, and long-term success. You will work closely with customers and internal teams, proactively identify risks and customer needs, and coordinate different stakeholders to deliver the right solutions and customer outcomes.
Location: Munich or Hamburg, Germany (Hybrid or remote within Germany) Employment Type: Full-time (38 hours per week) Contract Type: 12-month fixed-term contract
Your Responsibilities:
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Manage a portfolio of approximately 10–15 large enterprise customers across the DACH and Central Europe region
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Build strong, long-term relationships with key customer stakeholders
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Proactively engage with customers to understand their needs, challenges, and business priorities
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Drive customer adoption and help customers realize measurable business value
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Identify customer risks, including renewal risks, and proactively develop solutions and action plans
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Coordinate closely with internal teams to address customer needs and deliver the right solutions
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Act as a central point of contact and ensure strong communication across different teams
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Use customer and business insights to identify areas for improved adoption and value
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Support customers with digital transformation initiatives and relevant technology use cases
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Represent the voice of the customer internally and share feedback, use cases, and customer needs
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Contribute to Customer Success best practices and continuous improvement
Your Profile:
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Experience in Customer Success, Strategic Account Management, Enterprise Account Management, Consulting, or a related field
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Experience working with large enterprise customers, ideally within a technology, SaaS, software, or digital environment
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Strong experience managing customer relationships and coordinating multiple stakeholders
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Ability to understand customer needs and translate them into practical solutions and business outcomes
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Strong communication, consulting, presentation, and relationship-building skills
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Ability to work effectively across multiple internal teams and manage different priorities
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Proactive mindset with a strong focus on customer adoption, value, and long-term success
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Experience working with senior stakeholders is a plus; C-level experience is not required
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Good understanding of enterprise technology and SaaS environments; deep technical expertise is not required
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Business-fluent English is required
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German is preferred; French is an additional advantage
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Willingness to travel approximately 30%, mainly within Germany