Senior Customer Success Manager, Bueno (Copeland brand)
About this role
About the Role We are seeking an experienced Senior Customer Success Manager to join Bueno (Copeland brand) and support a growing portfolio of B2B clients across the built environment. This role combines strategic client management with high-touch technical and engineering support to maximise platform adoption, energy efficiency and sustainability outcomes. As a senior member of a remote UK team, you'll help scale operations, improve internal processes, and drive long-term customer value.
What You'll Do
- Build and maintain strong relationships with client stakeholders, including executives, managers and end users; understand objectives and challenges to position Bueno's solutions effectively.
- Develop and execute customer success plans focused on adoption, retention and long-term value; identify opportunities for account expansion in collaboration with account management.
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