About this role
Position title:Senior Customer Success Manager
Experience: 7+ years
Location: Noida
Mode: Hybrid
Notice period: Immediate joiner -15 Days
Key Skills
Customer Success | Account Management | SaaS | Customer Retention | Account Growth | Customer Adoption | Business Reviews | Churn Reduction | Client Handling | Team Leadership | Cross-functional Collaboration | Executive Communication
Key Responsibilities
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Build strong customer relationships to drive retention, loyalty, and growth.
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Act as a trusted advisor, understanding customer goals and providing strategic guidance.
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Own customer engagement, adoption, and account strategy throughout the customer lifecycle.
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Develop and present quarterly business reviews with relevant performance scorecards.
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Monitor account health, product usage, and customer satisfaction.
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Partner with Sales to drive account growth and retention.
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Represent the voice of the customer across Product, Engineering, Support, Marketing, and Sales teams.
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Collaborate with cross-functional teams to achieve customer and business objectives.
Required Qualifications
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7+ years of experience in SaaS, including team management experience.
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Strong analytical and problem-solving skills.
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Excellent communication and interpersonal skills.
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Advanced proficiency in MS Excel and PowerPoint.
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Basic understanding of software integrations.
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Ability to work effectively under pressure in a fast-paced startup environment.
Preferred
- Experience in client handling and account management.