Senior Customer Success Engineer - UK

Job title: Senior Customer Success Engineer - UK

About the Role Cyera is seeking a highly skilled Senior Customer Success Engineer to optimize customers’ utilization and return on investment in Cyera’s data security platform. This role involves travel (approximately 25-50% annually) to engage directly with clients and ensure successful outcomes. You will be the primary technical expert on the Cyera Platform and a trusted advisor to customers at all levels, from practitioners to executives.

What You'll Do

• Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
• Establish yourself as a trusted advisor to customers at all levels.
• Drive customer adoption through onboarding and training.
• Understand customers’ requirements and design customized use cases using a consultative approach.
• Proactively ensure customers realize full value and maximize ROI by driving sustained adoption.
• Lead ongoing engagement and expansion, helping customers achieve business/technology objectives.
• Identify and resolve blockers, collaborating with peers.
• Advocate for the customer’s voice, influencing Cyera’s roadmap and product development.
• Utilize self-paced training resources to support customer education.
• Troubleshoot and resolve technical issues, ensuring smooth operations.
• Monitor customer health and usage indicators; develop joint success plans.
• Document and share best practices; mentor team members; participate in interview processes.
• Conduct Quarterly Business Reviews with customers to evaluate progress and identify opportunities.

What We're Looking For

• Associates degree or equivalent; Bachelor’s in Computer Science or similar experience is a plus.
• 12+ years of experience with strong project management skills; ability to plan and execute multiple projects in a fast-paced startup environment.
• Self-starter who thrives in ambiguity and deadlines; results-oriented with a track record of revenue growth and customer retention.
• Prior experience collaborating with development teams.
• Proficiency in SQL, scripting languages (e.g., Python), and hands-on experience with cloud environments.
• 3+ years of hands-on experience with data technologies and cloud technologies (databases, cloud infrastructure, IAM, etc.).
• Experience with programming or scripting languages and familiarity with APIs/web services.
• Expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.
• Experience in a software company in a technical customer-facing role; demonstrated ownership of customer relationships (onboarding, renewal, expansion).
• Strong communication skills; able to lead executive meetings and technical workshops; autonomous and able to handle complex challenges.
• Willingness to participate in projects aligned with current skills and seek assistance for more complex initiatives.

Nice to Have

• Mentoring and leadership experience within a team.
• Experience contributing to recruitment or interviewing processes.
• Familiarity with Cyera’s platform or similar data security technology.

Compensation & Benefits

• Compensation range not disclosed in posting; total compensation may include company bonus, incentive for sales roles, equity, or benefits as applicable.