Senior Customer Success Engineer - NY Metro

About the Role As a Senior Customer Success Engineer at Cyera, you will be the technical expert helping customers derive maximum value from the Cyera Platform and align it with their security and data protection objectives. The role includes direct engagement with global enterprises, onboarding and training, and driving adoption and ROI, with travel between 25-50% annually.

What You'll Do

• Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
• Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives.
• Drive customer adoption through effective onboarding and training processes.
• Gain a deep understanding of customers' requirements, challenges, and desired business outcomes, and design and deliver customized use cases using a consultative approach.
• Proactively ensure customers realize full value and maximize ROI by sustaining adoption; lead ongoing engagement and expansion.
• Identify and resolve blockers, collaborating with peers to remove obstacles.
• Advocate for the customer's voice, influencing Cyera's roadmap and product development.
• Use self-paced training resources to support customer education and knowledge growth.
• Troubleshoot and resolve technical issues impacting customers for smooth operation.
• Monitor customer well-being, track health and usage indicators, and develop joint success plans.
• Document and share best practices to foster knowledge sharing.
• Mentor other team members and assist in their development.
• Participate in interview processes to identify and onboard talent.
• Conduct Quarterly Business Reviews with customers to evaluate progress and identify areas for improvement.

What We're Looking For

• Associates degree or equivalent experience; Bachelor's in Computer Science or related field a plus.
• 12 years of project management experience and ability to manage multiple projects with strong attention to detail.
• Self-starter who thrives in a fast-paced, ambiguous startup environment.
• Results-oriented with a proven track record of revenue growth, customer satisfaction, feature adoption, and retention.
• Experience collaborating with Development teams.
• Proficiency in SQL, scripting languages (Python or equivalent), and cloud environments.
• 3+ years of hands-on experience with data technologies and cloud technologies (databases, cloud infrastructure, IAM and permissions, etc).
• Experience with programming or scripting languages and familiarity with APIs and web services.
• Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience preferred.
• Prior experience in a software company in a technical customer-facing role.
• Proven ability to own customer relationships (onboarding, renewal, expansion).
• Self-motivated, proactive, and innovative team player who inspires customer loyalty.
• Excellent interpersonal and customer relations skills; ability to build strategic relationships.
• Clear verbal and written communicator; ability to convey complex information effectively.
• Proficiency in leading executive meetings and technical workshops.
• Ability to work autonomously; tackle complex challenges; comfortable with limited documentation; contribute to projects aligned with your skill set.

Nice to Have

• Hands-on experience with DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management (preferred).

Compensation & Benefits

• Salary range: $220,000-$240,000 USD per year. This is total compensation and may include incentives, equity, or benefits as applicable.