Senior Customer Success Engineer - Canada

About the Role Cyera is seeking a Senior Customer Success Engineer to optimize customer utilization and ROI from the Cyera Platform. You will serve as the technical expert and trusted advisor for customers, helping them achieve their business goals while traveling 25-50% annually to engage with clients. What You'll Do

• Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
• Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives.
• Drive customer adoption through effective onboarding and training.
• Understand customers' requirements, challenges, and desired business outcomes; design and deliver customized use cases using a consultative approach.
• Proactively ensure that customers realize the full value of their investment and maximize ROI by driving sustained adoption of Cyera's platform.
• Lead ongoing engagement and expansion, helping customers achieve business and technology objectives.
• Identify and resolve obstacles or blockers; collaborate with peers to address them promptly.
• Advocate for the customer's voice and feedback, influencing Cyera's roadmap and product development.
• Utilize self-paced training resources to support customer education and knowledge growth.
• Troubleshoot and resolve technical issues impacting customers; ensure smooth operation.
• Monitor and report on customer health and usage indicators; develop joint success plans with customers.
• Document and share best practices internally and externally to foster knowledge sharing.
• Mentor other team members and assist in their professional development.
• Participate in the interview process to help identify and onboard talent.
• Conduct Quarterly Business Reviews with customers; evaluate progress and identify areas for improvement and collaboration. What We're Looking For
• Associates degree or equivalent experience required; Bachelor's degree in Computer Science or similar experience a plus.
• 12+ years of experience with strong project management skills, enabling effective planning and multi-project execution with attention to detail.
• Self-starter who thrives in ambiguous, fast-paced startup environments and can meet deadlines.
• Results-oriented with proven track record of driving revenue growth, customer satisfaction, feature adoption, and retention.
• Prior experience collaborating with development teams.
• Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, IAM and permissions).
• Experience with programming or scripting languages and familiarity with APIs and web services.
• Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.
• Prior experience working in a software company in a technical customer-facing role is essential.
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
• Self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
• Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.
• Clear and concise verbal and written communicator, capable of conveying complex information effectively.
• Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.
• Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues. Nice to Have
• Hands-on experience with DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management is preferred. Compensation & Benefits
• The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range.