Senior Customer Service Specialist
About this role
Senior Customer Service Specialist
Oracle Careers
Senior Customer Service Specialist Kansas City, MO, United States and 3 more
As an Associate Customer Service Solution Analyst in the Support organization, you will support customers by performing high-level Oracle Health solution tasks and resolving application-focused issues.
Responsibilities
- In this role, you will:
- Serve as the first line of support for client incidents, requests, and technical issues
- Provide front-line customer support through calls, tickets, and electronic communication channels
- Investigate, troubleshoot, document, and resolve customer issues in real time
- Triage and escalate issues using monitoring and troubleshooting tools
- Perform routine, pre-approved configuration and maintenance changes within client domains
- Gather detailed information to support issue resolution and escalation efforts
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