About this role
Senior Customer Service Executives
WE ARE HIRING: Senior Customer Service Executive
Location: Rajagiriya, Sri Lanka Employment Type: Full Time Industry: Shipping / Logistics / Freight Forwarding
Role Overview
We are seeking an experienced and customer-focused Senior Customer Service Executive to join a leading logistics and freight forwarding organization. This role is responsible for managing customer relationships, coordinating import and export shipments, and ensuring a seamless logistics experience from booking to final delivery. The successful candidate will serve as a key point of contact for customers, overseas agents, shipping lines, and internal stakeholders, ensuring every shipment is handled efficiently while maintaining the highest service standards.
Key Responsibilities
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Deliver exceptional customer service for import and export shipments, ensuring customer satisfaction throughout the logistics process.
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Liaise with shipping lines, NVOCCs, freight forwarders, and overseas agents to negotiate competitive freight rates and service arrangements.
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Handle customer and agent inquiries promptly and professionally, providing accurate information and timely updates.
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Prepare and submit quotations to customers and agents in accordance with company pricing policies and guidelines.
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Coordinate shipment bookings, routing arrangements, and shipping documentation with carriers and overseas partners.
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Ensure smooth execution of shipments and maintain operational efficiency throughout the shipment lifecycle.
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Maintain regular communication with customers to secure bookings and follow up on upcoming shipment requirements.
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Monitor shipment progress and proactively address operational issues or service concerns.
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Prepare and update daily shipment status reports.
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Maintain accurate records of customer transactions, shipment details, and operational activities.
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Build and maintain strong working relationships with customers, overseas agents, and logistics partners.
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Support internal operational teams to ensure customer requirements are met efficiently and accurately.
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Candidate Profile
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Minimum 2 years of experience in a Customer Service role within a freight forwarding or logistics company.
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Strong knowledge of import and export operations.
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Solid understanding of freight forwarding procedures and shipping documentation.
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Excellent communication skills in English, both written and verbal.
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Professional qualification or certification in Shipping, Logistics, Supply Chain Management, or a related field will be an added advantage.
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Strong negotiation, problem-solving, and customer relationship management skills.
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Ability to work independently with minimal supervision.
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Ability to manage multiple tasks effectively in a fast-paced operational environment.
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Proficiency in Microsoft Office applications.
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Experience working with freight forwarding or logistics systems will be an advantage.
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Age preferably below 30 years.
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Ready to take your career to new heights?
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We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!
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Our client is looking for a dynamic individual to fill the role of Senior Customer Service Executive.
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At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.
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Apply now and see how you can be the perfect fit for this exclusive position!
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