About this role
Job title: Senior Customer Performance Specialist
About the Role Senior Customer Performance Specialist at Johnson Controls is responsible for independently partnering with sales and clients to develop, secure, and manage new or expanded performance guarantees. You will conduct M&V workshops with clients and monitor energy performance to ensure savings align with contractual obligations and client goals in projects with a high level of complexity. You will also manage M&V contract costs and implement solutions to reduce shortfalls.
What You'll Do
- Work independently with sales and/or clients to develop, secure and manage new or expanded performance guarantees.
- Conduct M&V workshops with clients.
- Manage M&V contract costs to minimize variance and implement solutions to reduce shortfalls.
- Apply option A, B, C, & D type guarantees correctly.
- Follow the established M&V program to monitor energy consumption, utility supply, and facilities O&M to ensure savings align with contractual obligations and client goals.
- Pro-actively promote growth in the account, limit risk and ensure a high level of customer satisfaction.
- Manage a portfolio of PSAs assigned by Manager, ensuring contractually required M&V activity and pro-actively promotes growth in the accounts in the portfolio.
- Build industry relationships by gaining entry to industry organizations and actively networking.
What We're Looking For
- Experience with performance engineering for projects involving guarantees and energy savings contracts.
- Experience conducting M&V workshops and managing M&V costs.
- Ability to interpret and apply option A, B, C, and D type guarantees.
- Strong project management skills for high-complexity projects and ability to work directly with sales and clients.
- Proactive mindset with ability to grow accounts, manage risk, and maintain high customer satisfaction.
- Demonstrated ability to build external relationships and participate in industry organizations.