About this role
About the Role Senior Customer Onboarding Specialist in APAC, responsible for guiding customers through HubSpot software setup, tool training, and initial campaign planning. This role serves as the main point of contact for a portfolio of ~30 customers, driving first-year product adoption and successful outcomes across diverse industries. The role is remote and open to workers anywhere in Australia (ANZ office in Sydney). What You'll Do
- Serve as the main point of contact for approximately 30 customers to ensure a successful first year on the HubSpot platform.
- Define customer success, articulate value, lead Executive Business Reviews (EBRs), and provide consultative guidance that helps customers achieve their goals.
- Conduct regular strategic calls to drive product adoption and customer engagement.
- Ensure customers complete all required technical setups efficiently and on schedule.
- Train and educate customers on how to effectively utilise HubSpot's tools.
- Begin strategising and launching growth-oriented campaigns with customers.
- Collaborate internally with Sales, Contract Management and Customer Success Managers to deliver a frictionless customer experience.
- Improve and scale the HubSpot software setup process. What We're Looking For
- Experience in supporting software implementation projects.
- Leading in-house software adoption initiatives.
- Working in marketing, sales, customer success, or customer service roles.
- Ability to manage simultaneous software implementations for multiple clients.
- Capable of delivering engaging product training sessions via phone and web conferencing.
- Experience with building marketing campaigns, establishing customer feedback loops, setting up CRMs, and/or organising sales processes.
- You are a consultative, customer-focused professional with strong skills in articulating value, running EBRs, and defining success plans that drive customer outcomes.
- Proficient in researching, troubleshooting, and solving complex software problems.