About this role
Section: Description You are overseeing the building of a dedicated Customer Intelligence function and will help connect customer data, behaviour, and feedback into business strategy. This is more than a reporting role. You will connect customer research, behavioural data, Voice of Customer (VoC) insights, and customer experience metrics to influence Product, Sales, Marketing, and Management decisions. Section: Responsibilities
- Analyse customer behaviour, trends and segments to uncover actionable insights
- Design and manage Voice of Customer and qualitative research initiatives
- Combine quantitative data with customer interviews and unstructured feedback
- Build executive-ready dashboards and intelligence reports
- Identify churn risks, cross-sell opportunities and emerging customer needs
- Translate complex findings into clear recommendations for senior management
Section: Requirements ✔ 4–6 years experience in Customer Analytics, Business Intelligence, Customer Insights or a related field ✔ Strong Excel/Google Sheets and BI skills (Power BI, Tableau or Looker) ✔ Experience with customer research and qualitative analysis ✔ Strong analytical and storytelling capabilities ✔ Financial Services/Fintech experience is strongly preferred ✔ SQL, CRM and Python/R experience are an advantage