Senior Credit Expert

EnergIA – Eni

Senior Credit Expert

Levallois-Perret, Hauts-de-Seine, France

Job Description

Job title: SENIOR CREDIT EXPERT Location: Paris, France Job reference #: 33565 Contract type: Permanent Language requirements: Fluent in French and English

At Eni, we are looking for a Senior Credit Expert to join Eni Plenitude France. You will play a key role in managing customer credit risk and debt recovery activities, handling complex cases and driving collection performance. You will also support team development and contribute to the continuous improvement of processes, tools, and strategies to maximise cash collection and minimise financial risk.

About Plenitude

Plenitude is an energy company that integrates the retail business and renewable generation with self-consumption and electric mobility solutions, providing energy and gas to more than 10 million homes and businesses across Europe, which offers a range of great professional opportunities for the whole team. This partnership represents a major European project integrating the renewable energy business with the retail business, which will enable us to progressively increase our offering of services, infrastructure, and green energy for our customers, providing our team with greater visibility and professional growth.

Main responsibilities

• Manage customer credit risk, debt recovery activities, and collection actions to maximise cash collection and minimise financial risk.
• Handle inbound and outbound customer interactions relating to overdue payments, payment enquiries, and payment arrangements.
• Analyse credit situations, monitor outstanding receivables, and define appropriate collection strategies based on customer risk profiles.
• Independently manage complex cases and situations involving significant financial exposure.
• Negotiate payment solutions with customers while balancing business objectives and customer circumstances.
• Identify credit risk issues, analyse root causes, and recommend corrective actions to improve performance.
• Collaborate with external collection partners and debt collection agencies, supporting performance monitoring and optimisation.
• Support the development and coaching of Junior Credit Experts and contribute to the coordination of team activities.
• Work closely with Customer Operations, Finance, Sales, Accounting, IT, and external stakeholders to resolve complex issues and improve outcomes.
• Communicate risks, priorities, results, and action plans effectively, while contributing to the continuous improvement of processes, tools, and ways of working.

Skills and experience required:

• Extensive experience in credit management, debt collection, or customer risk management, ideally within a B2B environment.

• Strong customer relationship management and negotiation skills.

• Excellent analytical skills, with the ability to interpret and leverage data effectively.

• Ability to identify root causes of issues and develop practical operational solutions.

• Ability to manage complex cases, prioritise effectively, and make decisions independently.

• Strong interest in continuous improvement, tools, and process optimisation.

• Excellent interpersonal skills, with the ability to work effectively with a diverse range of internal and external stakeholders.

• Proactive, pragmatic, accountable, and results-oriented mindset.

• Excellent organisational, communication, and prioritisation skills.

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