About this role
Company:
Marsh Corporate
## Description:
We are seeking a talented individual to join our Claims Operations team at Marsh. This role will be based in Manila, Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.
The Claims Senior Coordinator acts as a pivotal link between clients, insurers, and internal teams to ensure the efficient and effective management of insurance claims. Building upon foundational knowledge and experience gained as a Claims Advisor, the Senior Coordinator takes on advanced responsibilities including coordination, oversight, and leadership within the claims process. This role requires a proactive professional who can manage complex claims, mentor junior staff, and collaborate closely with stakeholders to drive smooth claims resolution and operational excellence.
We will count on you to:
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Serve as the primary point of contact for complex claims, facilitating communication and coordination between clients, insurers, and internal teams to ensure timely and accurate claims processing.
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Oversee the end-to-end claims lifecycle, ensuring compliance with company policies, regulatory requirements, and service level agreements.
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Analyze claims data and documentation to identify potential issues, risks, or opportunities for process improvement.
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Provide guidance, training, and support to Claims Advisors and junior team members, fostering their professional development and enhancing team performance.
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Collaborate with managers and cross-functional teams to resolve escalated claims issues and implement best practices.
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Prepare detailed reports and updates for management and clients, highlighting claims status, trends, and key performance indicators.
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Participate in continuous improvement initiatives to optimize claims workflows, reduce cycle times, and enhance client satisfaction.
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Maintain up-to-date knowledge of industry trends, insurance products, and regulatory changes impacting claims operations.
What you need to have:
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Bachelor’s degree in business, Insurance, Risk Management, or a related field.
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Proven experience in claims management, preferably with progressive responsibility beyond entry-level advisory roles.
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Strong understanding of insurance claims processes, terminology, and regulatory environment.
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Excellent communication and interpersonal skills, with the ability to manage multiple stakeholders effectively.
What makes you stand out:
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3-4 years of experience in claims management, with demonstrated expertise in handling complex claims.
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Knowledge and experience in Non-life multi-line insurance products.
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Professional certifications related to insurance or claims management (e.g., AIC, CPCU) are an advantage.
Why join our team:
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We help you be your best through professional development opportunities, interesting work and supportive leaders.
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We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
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Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.