Senior consultant - Transfer Agency (Client Service Management)

Senior consultant - Transfer Agency (Client Service Management)

The Vice President, Transfer Agency Client Service Management is responsible for overseeing strategic client relationships, service delivery, governance, and risk management across a portfolio of key fund clients. The role acts as a senior point of contact for clients and internal stakeholders, driving operational excellence, client satisfaction, and continuous improvement while supporting business growth and transformation initiatives.

Key Responsibilities

• Client & Stakeholder Leadership

• Serve as the senior relationship manager for strategic clients.

• Build and maintain strong executive-level client relationships.

• Lead governance meetings, due diligence reviews, and service discussions.

• Manage senior client escalations and drive effective resolutions.

• Service & Operational Oversight

• Oversee service delivery against contractual commitments, SLAs, and KPIs.

• Challenge performance and drive accountability across operational teams.

• Identify opportunities to enhance service quality, efficiency, and client experience.

• Leadership & Strategic Initiatives

• Lead and develop Client Service Managers.

• Sponsor key client projects, fund launches, and change initiatives.

• Partner with internal stakeholders to deliver strategic business objectives.

• Drive innovation, automation, and continuous improvement initiatives.

• Risk & Governance

• Provide oversight of operational risks, incidents, and remediation plans.

• Ensure adherence to regulatory requirements and control frameworks.

• Support audits, client due diligence visits, and regulatory reviews.

• Core Competencies

• Transfer Agency expertise

• Executive client relationship management

• Leadership and people development

• Strategic thinking and problem solving

• Stakeholder management and influencing skills

• Change and project management

• Risk and regulatory oversight

• Strong communication and presentation skills

• Success Measures

• High client satisfaction and retention

• Achievement of SLA and KPI targets

• Effective management of incidents and escalations

• Successful delivery of strategic initiatives

• Strong governance and risk outcomes

• Development of high-performing teams

• Working with Us

• As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

• Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

• Reasonable Accommodation

• Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please contact our HR Service Center or discuss your individual requirements with the recruiter you are working with.

• About Our Luxembourg Office

• In 2024, the Northern Trust Luxembourg office celebrated their 20th anniversary, an important chapter in their history. Having opened in 2004 to support one client, they have since grown their client base substantially and increased their headcount significantly, which now stands at over 400.

• From modern fully equipped meeting rooms to a vast canteen with a view over a vegetable garden, maintained by our team all year round, and a rooftop where beehives have been installed, this space is truly a source of pride for our team. Learn more.

• About Us

• Looking for greater?

• You found it.

• A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.